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  1. #1
    Lounger
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    Clicking any Desktop icon crashes the system

    Hi!

    I've a user in Hawaii (I'm in Iowa) that reported the following problem:

    Clicking some of his desktop icons he gets one of two errors "This program has performed an illegal operation and will shut down" or "Operation failed" on reboot he's in safe mode. Accessing the programs from the Start Menu works fine ... only on the desktop does he have problems.

    When he was finally at a point where it would only boot into safe mode... period... I had him send the machine in.

    I got it... plugged it in... booted fine... used the icons fine... NO problems. Played for about an hour and could not replicate his problems.

    So... I did a general 'clean up' of his hard drive and was about to ship it back when I noticed his fan intake was clogged with a ton of red dust. Opened the machine up and WOW... this 3 month old machine was absolutely filled with all this red dirt. I cleaned the machine and reseated everything. Booted up and everything worked great. Shipped it back.

    He calls yesterday and is still having the SAME issues. Thinking perhaps a keyboard or mouse filled with this red dirt may be the issue I had him replace those.

    A call from him this morning... still has the same problems.

    What in the heck...????

    Any ideas for me to try??? I have to do this long distance with the user... can't ship it back here again.

    Thanks!

    JC<img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

  2. #2
    Bronze Lounger
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    Re: Clicking any Desktop icon crashes the system

    1. fan intake blocked again (obviously v. quick dust intake)

    2. wrongly rated mains power supply

    3. extreme ambient temperature/humidity

    4. some item not plugged/pushed in fully. Moving it to you just happened to shake it back in. Back again and it came out.

    5. Did he ship the monitor to you?

    6. Air intake vents blocked in his situation, but not yours.

    7. Interference from nearby high power radio /medical/electronic/power generating equipment.

    ...and just about any other physical condition on the surface of the earth.....

    Rgds

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Clicking any Desktop icon crashes the system

    I think your only choice is to fly out there yourself. If it's Maui (red dirt everywhere) I can advise on productive itineraries...but I digress.

    Could this have anything to do with privileges? I really haven't taken the time to understand how Win2K generates the different user desktops, but if you used a more privileged login, perhaps that prevented you from experiencing the user's problems?

    Also, Costco sells HEPA air filters for about $129. Probably a good investment, and conveniently located on Oahu, Maui and the Big Island (not sure about the others).

  4. #4
    Lounger
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    Re: Clicking any Desktop icon crashes the system

    Well... wouldn't I just love to fly to Hawaii! But... we've tried many times... no go.

    And... thanks for the login idea... but with Win2k I've made it a point to login as the user so I can avoid any permission conflicts.

    Still no answer... so if anyone else has ideas bring 'em on!

    Thanks all!

    JC

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