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  1. #1
    New Lounger
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    printer won't reset to 1 copy (word 97)

    I have a computer on a network that the print copy number is set to 6 copies and however I change it back to 1, it is always back on 6 when I reopen word. Any help would be gratefully received!

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: printer won't reset to 1 copy (word 97)

    Settings that Word "remembers" typically are saved either in the Normal.dot template or in the registry. Does the computer/user have the necessary rights to edit one or both of these?

  3. #3
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    Re: printer won't reset to 1 copy (word 97)

    yes, I believe so.

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    Super Moderator jscher2000's Avatar
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    Re: printer won't reset to 1 copy (word 97)

    Hmmm...try the setting in the printer properties:
    Attached Images Attached Images

  5. #5
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    Re: printer won't reset to 1 copy (word 97)

    SEtting the properties may not do the deed with
    recalcitrant software.

    I have a similar problem with Microsoft Photo Editor.
    If use the Print button on the toolbar, it prints 3 copies, no matter what I have previously set in the Printer Settings.

  6. #6
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    Re: printer won't reset to 1 copy (word 97)

    I have reset the printer properties time and time again. I have reset the default to 1, but it still comes up with 6 copies at the start of each word session. It knows that the default is one, because if I reset it to default it comes up with one.
    I thought I had it with the normal template. I got rid of the old one and saved a new one with 1 copy .....but no, it still opens on 6!!!!!!!!! <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

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    Re: printer won't reset to 1 copy (word 97)

    I have some vague memories of having this problem in the past where it would not resolve unless I had changed the properties from clicking the "Properties" button in Word's print dialog box (as opposed through the printer setup dialog).

  8. #8
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    Re: printer won't reset to 1 copy (word 97)

    What happens if you start Word from Start/Run type

    winword.exe /a

    Do you get the same result with new documents?

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