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  1. #1
    Lounger
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    Attachments Lock Up (Outlook XP )

    I've been using Office XP since the beta (I don't know whether to be proud I participated, or ...) but this never happened during the beta. Now it does.
    Whenever I click my way through my email, if I get to a message with an attachment, 95% of the time, my Outlook will freeze - lock up - and I have to end task. Once, I let it try to resolve itself for overnight, just to see if I was being impatient; I wasn't, and it didn't.
    Has anyone else seen this behavior and, if so, do you know how to fix it? I had gone back to using Outlook Express, because this does not happen with OE, but I want the functionality of Outlook and decided to use it again.
    I also have a problem with the WAB versus the Contacts and Personal Address book, but I can wait until the attachment issue is fixed ... or I go back to Outlook Express.
    Anyone have any ideas? Please?
    Thank you.

    My system: Win XP Pro, Office XP Pro, on a 2.2 GHz P4, with 512 MB RAM, 80 GB HD.

  2. #2
    Platinum Lounger
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    Re: Attachments Lock Up (Outlook XP )

    1) did you do a detect and repair
    2) do you have a virus scanner running, especially one that scans the mail store.
    3) does it work if you load outlook in safe mode (start menu | run, type
    outlook.exe /safe
    you may need to use the full path to outlook, exclosed in quotes " for it to work.)

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Attachments Lock Up (Outlook XP )

    There also appears to be a slight issue with Instant Messaging running, but not quite the long term symptons you describe:

    OL2002: Delay Occurs When You Open a Message in Outlook 2002 with Instant Messaging Enabled (Q290025)
    OL2002: Outlook Stops Responding Before It Opens E-mail Attachment (Q300904)

  4. #4
    Lounger
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    Re: Attachments Lock Up (Outlook XP )

    Thank you both.
    Yes, I did a Detect and Repair, a few times, too. And I do have NAV running, with all signatures up to date. I will try Safe Mode and see if that works.
    Lief, as for that second KB article, when I got to the download site, it said that Win XP users don't need it, so I didn't install the patch.
    I'll try Safe and let you know.
    Thank you both, again, for your suggestions.

  5. #5
    Platinum Lounger
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    Re: Attachments Lock Up (Outlook XP )

    What version of the IM client is installed? Even if you aren't logged on to WM, if you have some of the new versions the slowness solved by SP1 return. I don't recall which version of messenger causes problems, only that it's one of the recent ones.

  6. #6
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    Re: Attachments Lock Up (Outlook XP )

    WM 4.6 (.0077) is what I have now, no ICQ or any other IM applets. I did another Detect and Repair, and am going to try to read those with attachments again.
    I wonder, however, whether the kind of view I have set has anything to do with this. I use the Preview Pane. Maybe I'll switch to another view and see.
    Again, thanks,

  7. #7
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    Re: Attachments Lock Up (Outlook XP )

    Thanks to you all for your help. I don't think I've really solved the problem, but I've been using a work-around. I changed my view of messages, and am not using the Preview Pane. so far, I've only had one lock up.
    And, I start by opening the first message, then using the arrow controls, to move between messages ... to kind of creep up on attachments.

    Now, about that problem with my address book and Contacts ... Watch for my next post - I need lots of help!

    Again, thanks,

  8. #8
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    Re: Attachments Lock Up (Outlook XP )

    Okay ... no good.

    I still have the problem with Attachments locking up Outlook XP. Seems that nothing I do will alleviate this situation.

    Probably this weekend, when I have the time, I will switch back to using Outlook Express, since this problem does not happen using OE, and I cannot simply delete any/all attachments I receive. Some are actually important <img src=/S/flee.gif border=0 alt=flee width=25 height=25>.

    If anyone can help, please get to me before Monday, 5/27/02, which is probably when I will go back to OE.

    Again, my thanks,

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