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  1. #1
    2 Star Lounger miladytn's Avatar
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    Norton AntiVirus questions

    Not sure where to post this since not really a MS question, so I chose here. Norton AntiVirus came up with the messages 'cannot load virus definitions' then 'cannot find definition monitor.' I resolved that problem by going to Symantec and discovering that this was caused by my deleting all of the exclusions list. (Sorry, but I would the scan to scan ALL my files.) However, and hence my questions.... two scenarios here...
    At work, I run NT 4.0 with NAV 2000, no problems. Two (out of 11) computers have been updated to NAV 2001 and 2002. The 2001 is the one that gave me the above problem. The 2002 works well with no error messages, but re-sets the options (I think in an attempt to put something in the exclusions list?). Also re-sets other options, such as changing from "scan all files" to "scan program files." It does the re-set options thing after LiveUpdate runs.
    At home, I run Win98SE with NAV 2001. Has worked perfectly for several months. Couple of weeks ago started doing the same re-setting of options.
    Okay, now, obviously Norton (at least with the 2001 (only recently) and 2002 versions) insists on having at least one entry in the exclusions list. But my question is what? I want the thing to scan ALL my files. Norton's suggestions for the exclusions list were *.dbx *.nch *.vi? (the question mark is their suggestion, not mine). I don't know what those extensions are. Can someone explain them to me?
    So... what can I safely put on the exclusions list? I want to keep Norton happy, but want to be sure my computer is completely and safely scanned. Thanks for all your help!

  2. #2
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    Re: Norton AntiVirus questions

    For file extensions descriptions, use http://filext.com

    Wildcard "?" stands for any character. Symantec used extension VIR for renamed virus-infected files in its Quarantine. DBX and NCH put into Exclusions list by Symantec - I presume it is safe to leave them there.

  3. #3
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    Re: Norton AntiVirus questions

    Have you tried searching your drive(s) for some extension that doesn't exist, like "*.xxx", or "*.zzz", or really anything you want, then after being sure that there are none, feeding that one to Norton and see if it keeps it happy? Worked for me, in another scenario.
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