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  1. #1
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    Re: Address Book and Contacts (Outlook XP)

    Verification hell is avoidable - see this post. HTH
    Gre

  2. #2
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    Re: Address Book and Contacts (Outlook XP)

    And here is the other error screen shot.
    -a.
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    Address Book and Contacts (Outlook XP)

    Hi.

    You all know that cute little address book icon in Outlook? Well, when I click on it, I get an error message (attached JPG is a screen shot). But if I type, at Start | Run, WAB, then I get my address book.

    I also have PAB files, and over 400 entries in my Contacts in Outlook XP.

    But, when I start a new email message, and type in the recipient(s) name(s), Contacts fails to bring the people up automatically, or auto-complete. So, I end up copying the email address from running my WAB, and then sending.

    I don't get it. I've tried to import from Outlook Express, and thought all was set up correctly, but
    <img src=/S/help.gif border=0 alt=help width=23 height=15> <img src=/S/help.gif border=0 alt=help width=23 height=15> I really need help.

    Also, when I try to send to a Group - for example, called "the group" - all I get is another error message, "an unexpected error has occurred."

    I guess I'll have to create another message, or answer myself, to post the other error screen shot.

    Can anyone make a suggestion?

    Thank you,
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    Re: Address Book and Contacts (Outlook XP)

    Right-click on your Contact folder and check its properties to see if it is marked as an address book on the 'Outlook Addressbook' tab. If not, check it.

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    Re: Address Book and Contacts (Outlook XP)

    It is marked as an address book.

    Any other ideas? This is getting to be a real drag. I've held off going back to Outlook Express, but the attachment lock-up problem, combined with this one, is just too much.

    I got an answer from MS support on the attachment problem, and it was so convoluted ... <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

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    Re: Address Book and Contacts (Outlook XP)

    tools | email accounts | view or change existing address books, check the outlook address book properties. it sounds like you moved or created a pst but it's using the contacts folders pointing to the old location/pst.

    You can remove all then readd them (follwoing the previous instructions).

    when did you create the group? if it was created in an old pst (or imported from the wab), you may need to recreate it, it may not have any contacts associated with it.

    the address book icon in Outlook does not open the WAB. The wab is only used by express, not outlook.
    what was MS's answer on attachment lockup?

  7. #7
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    Re: Address Book and Contacts (Outlook XP)

    MJ,

    I'm at work, so I'll have to get the MS answer and post it tonight or tomorrow AM.

    As for the PST, I spent a lot of time trying to get my new PC's Outlook XP (Win XP Pro) to connect to the PST from my old PC. I also imported stuff from a couple of other PSTs that were hanging out in my folders on the LAN.

    If I double-click on the Group, I can see the people's email addresses inside it; they are correct, too.

    I do understand that the WAB is not for Outlook, but am using it so that I can plug in email addresses when Outlook doesn't auto-complete them.

    I'll try to follow the previous instructions - again, when I get home - and see what happens. But I did check and there is a check mark indicating that Contacts are (is?) my addressbook.

    As for the attachment problem, MS suggested things like uninstalling Winfax, and disabling NAV. Funny how these problems never happened on an ME system running Office / Outlook XP with the same basic configuration, which includes Winfax, NAV, and more. Which is why I suspect MS' advice.

  8. #8
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    Re: Address Book and Contacts (Outlook XP)

    Here is the answer I got from a MS tech, regarding the attachments problem, and a little more. I have copied and pasted that response here. I only removed the technician's sign-off, to protect the ... <img src=/S/catty.gif border=0 alt=catty width=19 height=18>
    -a.

    *****

    Dear Alex,

    Thank you for contacting Microsoft Office Online Support Service. My name is Jeff and I will be helping you with this issue.

    After reviewing the case log, I understand this issue as: when you click the email with attachment, the problem hangs. If I have misunderstood your concerns, please let me know.

    First of all, I apologize for any inconveniences you have experienced. Please rest assured that I will try my best to help you resolve this issue as soon as possible.

    According to my experience, this issue may be caused by several factors. For example, the corrupted PST file or some third party software such as Antivirus software may cause this problem. Let's perform the following steps to narrow down this issue:

    1. First, I would like to inform you that some known issues are caused by WinFax programs. Although we may not associate this program with Outlook, some DLL files and other shared components may affect Outlook. Therefore, I suggest you uninstall WinFax first. If the problem still occurs, please go to the next step.

    2. Please refer to the following Microsoft Knowledge Base article to try to resolve this issue:

    Q300904 OL2002: Outlook Hangs Before Opening E-mail Attachment

    http://support.microsoft.com/support/kb/ar...s/q300/9/04.asp

    3. Please create a new profile to perform a test. To do so:

    - Close Outlook.

    - Right click on the Microsoft Outlook icon on the Desktop and click Properties.

    - Click the Show Profiles button.

    Note: If you cannot find it, please double click the Mail icon in Control Panel.

    - Click Prompt for a profile to be used and click Apply.

    - Click Add and type "test" in the Profile name box. Note: Please don't choose the same name of your original profile.

    - Choose Add a new e-mail account and click Next.

    - Choose your email type and type the necessary information.

    - Click Next and click Finish.

    - Click Finish to exit.

    - Close Outlook 2002 and open it again.

    - Choose the TEST profile in the profile list and click OK. Does the problem occur?

    If the problem doesn't occur in this new profile, please refer to the following Microsoft Knowledge Base article to import your data to the new profile:

    Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data

    http://support.microsoft.com/support/kb/ar...s/q287/0/70.asp

    4. Please disable any Antivirus software to perform a test. Does the problem occur? If the problem still occurs, please carry out the following steps to clean boot Windows XP. To do so:

    - In Windows XP, go to Start menu>Run and type MSCONFIG.

    - In the General Tab, choose Selective Startup, uncheck "Load Startup Items" option.

    - Click the services tab.

    - Choose Hide Microsoft Services.

    - Disable the other services.

    - Click OK and restart your PC.

    For more information about clean boot on Windows XP computer and how to return to the original startup settings, the following Knowledge Base article is a good reference:

    Q310353 How to Perform a Clean Boot in Windows XP

    http://support.microsoft.com/support/kb/ar...s/q310/3/53.asp

    If the problem still occurs when you clean boot Windows XP, please boot into Safe Mode by using the following method:

    - Restart your computer.

    - Keep pressing the F8 key and choose Safe Mode with Network supported. Does the problem occur in Safe Mode?

    5. If the problem persists, let's run Outlook Safe Mode since some Add-Ins may affect Outlook:

    - Click Start, and click Run.

    - In the Open box, type: "outlook /safe" (without the quotation marks) There is a space character between Outlook and the forward slash (/).

    - Click OK.

    If the problem doesn't occur this time, then please select Tools->Options->Other->Advanced Options->Add-In Manager and then clear all the checkboxes, add one check back each time to the list of Add-In, restart Outlook, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

    6. Since the cache files may cause this problem, please search and rename the cache files which would be checked during the startup of Outlook on your hard disk:

    Note: Since these files may be located in the hidden folders, please click Open My Computer->Click Tools->Folder Options->On the View tab, choose Show all files and folders and click OK.

    Rename outcmd.dat to outcmd.old.

    Rename extend.dat to extend.old

    Rename frmcache.dat to frmcache.old

    Rename *.fav to *.old

    Rename Offitems.log to Offitems.old

    Rename Outitems.log to Outitems.old

    In addition, I found that you have reported some additional issues. To resolve them in a more timely and efficiently manner, I suggest you create a new case on our Support Web site. This way, one more Outlook Support Engineers will be involved. For your convenience, I have included the Web site below:

    http://support.microsoft.com/support/webresponse.asp

    Since the information above is very important for our troubleshooting, please provide me with the exact results of every step. Thanks for your time and cooperation, and if anything is unclear, please feel free to let me know.

    I am looking forward to hearing from you soon.

  9. #9
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    Re: Address Book and Contacts (Outlook XP)

    Whew!
    So, I followed some of the instructions I got, both here and from the MS guy.
    I created the test profile, complete with a new PST file.
    I imported an old TXT version of my Outlook XP contacts, and that worked too.
    Then I created a new Group List, and was able to send to the group without problems.
    I also sent my self, from my Excite and Hotmail accounts, email with multiple attachments, and again, no problems.
    But I don't consider that test complete, as I have - in the real PST - about 9 email addresses to which I get email, and many of them also get attachments.
    Since I called that new profile "test" is it possible to rename the profile to something more realistic? If so, then I'll start to populate it with my other email addresses, and think about importing my folders and previous email.
    What I don't want to do is import all my stuff and cause the same problem to begin a new round.
    I know I can fire up the original profile, and get into my old PST, and then export my addresses. But can I also export my email and folders in a way that can then be imported to the new profile?
    Thank you all, for any suggestions you can offer. I know that your help will be more realistic than what I got from the MS guy.

  10. #10
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    Problems solved ... so far!

    By creating a new Profile, and then populating it with my 9 email addresses, then importing my Contacts both from the mis-behaving PST and my older WAB, and testing ...

    Seems that I can now send to Groups, individuals, with no problems.

    Also it seems that attachments no longer lock up my Outlook XP.

    Thanks to everyone who offered a suggestion to resolve this issue.

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