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  1. #1
    Bronze Lounger
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    Grey Screen of Death!! (Office 2K)

    I

  2. #2
    Plutonium Lounger
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    Re: Grey Screen of Death!! (Office 2K)

    I thought I had experienced all the vagaries of O2K help file failure, but I've managed to miss that one! <img src=/S/duck.gif border=0 alt=duck width=23 height=23>
    Charlotte

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Grey Screen of Death!! (Office 2K)

    Perhaps the program was calling Redmond for help, and you only had to wait a few days until it healed itself?

    Recently my context sensitive help has taken to opening without the navigation panel. If I click the button that is supposed to open that panel, the page clears and the window dies. However, I still can access the application.

    I don't know what is going on any more with HTML help. For all I know, it's the tinkering I've done with my browser settings that is causing these problems (like trying to reset security options for the My Computer zone). If I get any insight, I surely will pass it along.

    As far as the twitching goes, it helps to undock the window by dragging it away from the edge of the screen and reshaping it to a comfortable and functional new size. Might take a few goes to make it stick, but at least that part you do not have to tolerate.

  4. #4
    Bronze Lounger
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    Re: Grey Screen of Death!! (Office 2K)

    On my home PC I can resize the "HELP" window & it behaves itself, no erratic behavior, no grey "trails", etc. But at work (where GSOD occurred) the "Restore" button doesn't seem to work, you can't resize "HELP" window (can't "undock" it) - if you try to it screws up your whole display, it'll resize Taskbar to take up half the screen, rearranging Desktop icons in the process. Possibly IE has something to do with this, at work we have "customized" version of IE 5.5 configured by the IT weenies to prevent "users" from engaging in unauthorized activites such as listening to "RealPlayer" all day, it hangs & freezes & crashes all the time, at home have IE 6.0 & no such problems....

  5. #5
    Plutonium Lounger
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    Re: Grey Screen of Death!! (Office 2K)

    I suspect their customizations are what have trashed your help files. Why don't you insist that *they* reinstall/restore/repair Office until the help files work again? <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15>
    Charlotte

  6. #6
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    Re: Grey Screen of Death!! (Office 2K)

    Because I don't want to come in to work and find a smoking heap of rubble where my computer used to be, which is what you'll get after the "Help Desk" tech gets thru with it. It took me years of whining to finally get a new computer, its too late to start all over now. The "standard configuration" of Office around here consists of minimal installations of Word, Excel, & PowerPoint plus Outlook for e-mail. Requests for installation of Access and other "optional" components are greeted with suspicion if not outright hostility, and require full written "justification". I'll stick with my current setup, thanx, flakey "HELP" screens and all....

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