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Thread: Explorer

  1. #1
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    Explorer

    I'm getting errors in explorer.exe on bootup, which if not crashing out the machine right away causes erratic behavior and some tray items never to load. Is there a way to repair this?

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    Re: Explorer

    Exactly what errors are you seeing? If you can document them and post them here it would be helpful in diagnosing the problem, and then answering the all-important question that you have: is there a way to repair it?

    Also - can you define "erratic behavior"? Notice any patterns to the behavior?
    -Mark

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    Re: Explorer

    Thanks - guess I was being vague out of frustration.
    The error message is consistent, the old "This program has performed an illegal operation and will be shut down". Would the exact page faults and details be of use?
    After clicking "close", most of my tray icons dissappear, then I can sometimes continue with what's left, other times the machine freezes completely.

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    Re: Explorer

    HI Bill,

    Yes, the page faults would be of use. As far as the details, you would see something like KERNEL32.EXE caused an invalid page fault in SOMEPROGRAM.EXE - that too would be helpful. Don't worry about the hexadecimal memory addresses. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    You may find this guide on Microsoft's website very interesting and informative. I know that it says games - but remember, games are usually trouble because they stretch the abilities of a PC. They're still programs and the same troubleshooting tactics apply.
    <UL><LI>Games: How to Troubleshoot Invalid Page Faults and Exception Errors (Part 1) (Q280068)[/list]Essentially, bill, you have something that is corrupting memory. We need to try and figure out what that something is. The disappearing tray icons are an annoyance from way back when, so once this happens, plan on a reboot to get those back.

    Until the problem is solved, don't install any new software unless it's a driver update - be very conscientious about the changes you make. The very first thing I would do is to make sure that the video card driver is absolutely current. If you can report back with additional details it will be easier to make good suggestions.
    -Mark

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    Re: Explorer

    As luck would have it, since I got your reply Explorer hasn't crashed. That suits me fine, but it's only a matter of time.
    The following is from a crash a few months ago:

    EXPLORER executed an invalid instruction in
    module RJHEXT.DLL at 0177:02657320.
    Registers:
    EAX=00000000 CS=0177 EIP=02657320 EFLGS=00010246
    EBX=026e186c SS=017f ESP=00f4f304 EBP=00f4f30c
    ECX=026e186c DS=017f ESI=00000000 FS=5ba7
    EDX=00f4f7a4 ES=017f EDI=00000001 GS=0000
    Bytes at CS:EIP:
    ff ff e8 d1 ce fe ff 8d 85 d4 fe ff ff e8 c6 ce
    Stack dump:
    82a71cb0 00000000 00f4f318 0265744d 026e186c 00f4f3bc
    7fcf65e2 026e186c 00460218 82a71cb0 7fcf65b3 82a71cb0
    00478a00 7fcf6534 82a71cb0 00460218

    I'm not far enough along to decypher this - does it tell you anything?

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    Re: Explorer

    Bill, by any chance did you have something called rjhExtensions installed? From what I could see that was an add-on that extended the context (right-click) menu's functions.

    Yes - this helps. The clue here is the RJHEXT.DLL file that is noted, I looked it up on Google and found that someone else had experienced much the same problem you did. If you've uninstalled the software, that may be why it hasn't happened since. If you see different module names, and there doesn't seem to be any consistency, then it's likely that something else is wrong. If they're usually the same or related to each other it's an offending and poorly written application.

    The registers and stack dump information are largely useless unless you are the software developer. They are representations of the actual memory addresses in use at the time and their contents. Don't worry about those but do keep an eye on the module name.
    -Mark

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    Re: Explorer

    Bullseye, Mark.
    I did have that installed. Now uninstalled.
    If I get any others from other problem sources, I'll know who to go to.
    Thanks!

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    Re: Explorer

    Excellent! <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30> Glad we found a solution.

    I bet you stay away from that program too...I know I will!
    -Mark

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