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  1. #1
    New Lounger
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    Win2k shutdown problem

    When I shut down, my open applications don't close automatically. I get the End Program timeout dialog, and generally have to kill the programs manually. Outlook and WIndows Explorer shut down normally but other MS Office apps hang. Norton 2002 also complains, but the timeout works and eventually kills the program. All these programs shut down properly if I close them manually. But If I forget to close them manually before initiating a shutdown they will not close properly -- I have to use the Task Manager to kill them. I've read the MS Knowledgebase articles on shutdown problems and but none of them seems pertinent to this.

    I think this problem began when I installed a version of IE 5.5 that included the Internet Explorer Reporting Tool. It was causing shutdown problems and giving the error: "DW15.EXE DLL initialization failed. The application failed to initialize because the windows station is shutting down." I uninstalled the reporting tool and fixed that problem, but then this general shutdown problem began. I don't think I installed any other software or made other changes between when I fixed the IE problem and when the Win2k problem started. I've tried upgrading to IE 6 but it didn't help. I'm now back at IE 5.5 because 6 caused other problems.

    I'm guessing that WIn2k is trying to save system parameters or create a log and is unable to do so. Just a guess...

    I'm running Win2k 5.00.2195 SP2 on an IBM Thinkpad 600X with 256k RAM and 700mb free disk on my c: drive. I have 288mb virtual memory on my d: drive.

    Thanks in advance for any ideas.

  2. #2
    Bronze Lounger
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    Re: Win2k shutdown problem

    A possible solution to your problem may lie in the freeware tweaker XTQ (my site #18, or theirs). Once set up, use the Shutdown plug-in to browse to 'Auto End Programs'. This closes any apps that might have hung on shutdown.
    XTQ has a host of other tweaks and can be used on all modern Windows OSs.

    Click My Sig

  3. #3
    New Lounger
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    Re: Win2k shutdown problem

    I installed Xteq's X-Setup and it fixed the symptom. But it didn't fix the problem. Some additional details: as long as I remember to manually close my apps before initiating a shutdown I'm fine. If I forget, all open apps (except for Outlook and Windows Explorer) hang. Windows can't close them, and I can't either (unless I use Task Manager). If things were operating normally the shutdown routine would prompt me to save any changes to documents in Word, Excel, etc. That doesn't happen, either. With the Xteq soultion it still doesn't happen. So I lose unsave changes.

    Does anyone know what component in Win2k tells open apps to close gracefully? Can it be reinstalled?

  4. #4
    Uranium Lounger
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    Re: Win2k shutdown problem

    You should try disabling Internet Explorer's error reporting. This may be of interest to you:

    <UL><LI>Description and Availability of Internet Explorer Error Reporting Tool (Q276550)[/list]At the bottom of that article is information on how to disable error reporting in all versions.

    I don't think you need to go so far as re-installing Windows 2000 - yet. <img src=/S/meltdown.gif border=0 alt=meltdown width=15 height=15> <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>
    -Mark

  5. #5
    New Lounger
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    Re: Win2k shutdown problem

    Thanks. That's the first thing I did, since the reporting tool was causing problems at shutdown (described in my first post on this topic). I was able to remove the reporting tool, but I it caused the problems that are still happening. Any other ideas? I've tried reinstalling IE but that didn't fix it, either.

  6. #6
    Uranium Lounger
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    Re: Win2k shutdown problem

    Have you added the suggested registry key from that article?

    I'd also go so far as to manually remove the offending EXE - at the very least rename it and move it to a different location so that it can't be started.

    If those don't work, you do have other options - the System File Checker, Internet Explorer's repair option, and the Emergency Repair that you can run from the CD setup program. Try the registry edit first, and moving the file.
    -Mark

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