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  1. #1
    New Lounger
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    Windows Installer bug? (2.0)

    Since updating "Windows Installer" (for Win95/98/ME) to version 2.0 (dated 25 April 2002) from Microsoft Office Product Updates (for Office 2000, running on Windows 98, on a Dell C610 notebook), I get this error whenever I try to "repair" or "reinstall" the Office installation:
    "Error 1328. Error applying patch to file C:Config.msiPT7295.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor."
    On another PC (a Compaq EP667 desktop), after the same update, I get the same msg but referring to PT3222.tmp (or other similar Pxxxx.tmp file-names). The only tips I have found for this error so far relate to Administrative Installation, or to Windows XP.
    Any clues? Any help appreciated.
    Alistair <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>

  2. #2
    New Lounger
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    Re: Windows Installer bug? (2.0)

    I just received an Error 1328, while trying to apply MS Office XP Service Pack 1. I received a similar message to that which you received, that a file has been updated by "other means," and can no longer be modified. I have not a clue why we are getting this. Have you discovered a workaround yet?

  3. #3
    New Lounger
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    Re: Windows Installer bug? (2.0)

    Well, still don't know the reason, but at least I've found a solution for myself - I did a complete Uninstall, then installed again from scratch. Office will now happily Repair or Reinstall, & Office Update confirms that Windows Installer is now 2.0 (although the other "Office Updates" were lost & had to be redownloaded - yet my configuration, eg. Outlook Exchange properties, were preserved). I've since reproduced the same scenario (problem & solution) on other PCs - seems odd that noone else appears to have come across this? The only non-standard factor might be that our CDROM is a corporate "Microsoft Licensing" edition (Microsoft Office 2000 Premium Service Release 1, January 2001), not an off-the-shelf retail edition.
    Cheers,
    Alistair

  4. #4
    New Lounger
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    Re: Windows Installer bug? (2.0)

    Same error but different situation - try searching for "error 1328 office xp" using "www.google.com" (yielded me about 616 results in 0.17 seconds!).
    Cheers,
    Alistair

  5. #5
    Plutonium Lounger
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    Re: Windows Installer bug? (2.0)

    I suspect that it is telling you the literal truth because the *installer* has been updated by other means. The solution you found is probably the only reasonable way to deal with it.
    Charlotte

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