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  1. #1
    New Lounger
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    Where's the cursor? (98/SR-1)

    While working in a multi-page Word document, my cursor is at the bottom of one of the pages and I switch to another document for information. When I switch back to the first document, instead of being brought to where the cursor is, I am taken to the top of the page. Why and how can I stop this?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Where's the cursor? (98/SR-1)

    May I assume you are using Word 97 or Word 2000, or are you using Word 98 for the Mac?

    You can switch between documents in Word 97 or 2000 using Ctrl+F6 or the Window menu, and your position should be preserved. In Word 2000, you also can switch with Alt+Tab or by clicking different documents on the Windows Task Bar, and your position should be preserved.

    Do any of these work properly for you? If you are using a different method, how are you doing it?

    It's possible that you have some macros that run when you open the second document; does this problem occur if both document are already open or only when you open a new one?

  3. #3
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    Re: Where's the cursor? (98/SR-1)

    You're right, Word 97 - Windows 98. Sometime the fingers type faster than the brain.

    I use the Window drop down menu to switch between documents. I have always switched between docs this way. (alt+Tab cycles through all open documents/programs, I typically have several word docs open and several programs running. Ctrl+F6 is two key strokes, one with the right hand and one with the left, plus I have to look at the keyboard) This is a somewhat new development and the problem occurs when both old docs are open , one old doc and a new doc or two new docs are opened. Doesn't matter if I use the Windows drop down menu, Alt+Tab or Ctr+F6, when the doc is switched, it takes me to the top of the page the cursor is on instead of where the cursor is. For example, if I want to copy and paste to the bottom of page 2 in doc 1, I switch to doc 2, copy the info, switch back to doc 1 and instead of being at the bottom of page 2 where the cursor is, I am at the top of page 2. Now I have to scroll down looking for the cursor or hit paste and hope the cursor is where I want the info inserted. Also, when I switch documents, and am at the top of the page, when I start typing I am taken to where the cursor is. Looking in the macros, I didn't see anything "out of the way" but hey, I said I was running Word 98. I thought I remembered reading about this in a magazine a couple of years ago and thought it was a really simple thing to fix like pressing a function key, but I can't find anything on it now! <img src=/S/help.gif border=0 alt=help width=23 height=15>

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    Super Moderator jscher2000's Avatar
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    Re: Where's the cursor? (98/SR-1)

    Okay, I misread it a bit, the insertion point isn't moving, but rather than having the page display where the insertion point it, it displays from the top.

    I don't think I've ever seen this, but then again, I use Normal view and Word doesn't particularly care where the pages are in Normal view. I also can't make it happen in Print Layout view in Word 2000.

    Are there any pictures or tables involved?

    Maybe it's a Word 97 bug and you could benefit from these patches (if not already installed):

    Office 97 Service Release 1 (SR-1)

    Office 97 Service Release 2b (SR-2b)
    <UL>Microsoft Office 97 Service Release 2b (SR-2b) is an update to Office 97 that delivers all of the Year 2000 product fixes developed since the release of Office 97 Service Release 2 (SR-2). For a complete list of product updates in SR-2, read the Knowledge Base article OFF97: List of Fixed Problems in Office 97 for Windows, SR-2.
    Note Before you download SR-2b, you need to install Office 97 Service Release 1 (SR1).[/list]Can't think of anything else.

  5. #5
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    Re: Where's the cursor? (98/SR-1)

    Hi Jenj3:
    You said that you have several programs running at the same time. Why don't you try this:
    1. Close everything that's running except Word. You might want to Ctrl+Alt+Del to make sure only systray, Explorer, your anti-virus, & Word are running.
    2. Start Word from Start/Run & type
    winword /a
    to start Word.

    Now open your documents & see if you still have the problem.

  6. #6
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    Re: Where's the cursor? (98/SR-1)

    Well, I downloaded Office 97 Service Release 2b, but it didn't matter, when switching documents, I am still being returned to the top of the page instead of at the insertion point. Even closing all running programs except Word doesn't work.

    I did find out that my documents behave themselves in "normal" view. I guess I will just have to quit using page layout view.

    Another interesting thing, I started Word from the Start/Run menu with no other programs running as Phil suggested and Page Layout View works correctly. Why is that?

    Thanks for all your help.

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    Super Moderator jscher2000's Avatar
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    Re: Where's the cursor? (98/SR-1)

    <hr>Another interesting thing, I started Word from the Start/Run menu with no other programs running as Phil suggested and Page Layout View works correctly. Why is that?<hr>
    Possibly there is a procedure that does something (not clear what) when you change documents. This could be stored in a global template or in Normal.dot. There are a few threads on the lounge that give follow-up steps if the /a switch solves the problem. Here's a search link to get you started.

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