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  1. #1
    New Lounger
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    Connection Problems (XP)

    I have a new machine with XP home and an internal pci Smartlink modem. The modem rings out but cannot connect it sometimes throws up an error 721 but not always. I have tried several ISP's to make sure it wasn't them, checked the settings and tried the modem diagnostics which all say that everything is well. The manufacturer was stumped and sent a new modem which I have installed but the same thing occurs. British Telecom have checked the line and say the line is fine. I have tried a different slot, disconnecting all the phones, a new modem lead but am out of ideas.

    I don't really want to send the computer back as it doesn't seem to be its problem.

    Hoping someone here might shed some light.

    Thanks

    Grev

  2. #2
    Uranium Lounger
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    Re: Connection Problems (XP)

    I don't know that this is the answer, but I want to toss it into the mix so that you keep it in mind. If you have the facilities to test like I did in this scenario, by all means do so.

    I had a particular motherboard that didn't get along with a particular network card. Specifically, it was an MSI K7VZA motherboard and a NetGear FA-311 NIC. The network connection would sporadically drop without warning and I pulled out more than a few hairs <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> when I couldn't fix this in software (they've since grown back). No combination of drivers nor operating system would solve it - it was a dual boot machine and both 98 and XP choked.

    I had replaced the network card. No joy - just like you did.

    Then, for grins and giggles, I installed a 3Com NIC in the box, and it's still there. Worked flawlessly. The NetGear landed in a different system where it's working just fine. Neither manufacturer - MSI nor NetGear - acknowledged the problem, nor did they offer to fix it.

    It's possible that you are in the same situation. If you have access to another computer, try the modem in there and see what happens. Perhaps you know someone who would be kind enough to lend you a modem to test in place of the Smartlink.

    Good luck finding a solution - and hopefully this will help you somewhat.
    -Mark

  3. #3
    New Lounger
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    Re: Connection Problems (XP)

    Thanks for the advice.

    I have a Zoom external fax modem on another machine at a different location, the XP machine is for my mum and not at my house, but can't find XP drivers for it. It is model 2956 but isn't listed on Zoom's web site. I didn't take the internal modem home as the telecoms guy was coming round. And as I am running 98SE I am not sure whether that would be much of a test.

    As I use 98 I am a complete novice with XP and am wondering whether there is something obvious to an experienced XP user that I am missing.

    Also the machine is an off the shelf package and the fact that the manufacturer was stumped after checking the settings I think it must be a glitch somewhere.

    Thanks again.

  4. #4
    New Lounger
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    Re: Connection Problems (XP)

    Latest update after advice. Managed to find XP drivers (well Win 2K) for my Zoom which worked so cut my losses and bought an external USB modem which also worked out of the box. Will see what I can get out of the computer manufacturer as recompense but not holding my breath.

    My experience didn't leave me that impressed with XP but I guess a lot of that was frustration. It felt a bit clunky and unresponsive at times.

  5. #5
    Bronze Lounger
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    Re: Connection Problems (XP)

    Sorry this is a bit late, but had you checked :

    a. in Device Manager, that your COM ports were set to what the modem was expecting? If you have COM2 resources configured and the modem wants COM3 parameters, it won't work

    b. Under Modem Diagnostics, were you getting an expected response?

    Your problem sounds like what would have been an IRQ problem on a Win 9x system. You could also have made sure that no #int conflicts were taking place and that all drivers under Dev. Manager were in working order. i.e. no yellow warnings.

    From my own experience, XP feels 'clunky and unresponsive' when there's something wrong with the way it's set up - nothing inherent in its code should cause this with modern processors and associated hardware. However, you do need all the patches and updates (inc. one at least - the JVM - which may not evn be from MS).

    Rgds

  6. #6
    New Lounger
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    Re: Connection Problems (XP)

    I did try changing the modem port to Com2 which gave the same results. I also checked everything that I could see to make sure they all said the same thing. The USB modem is on COM3 and that worked fine.

    Modem diagnostics said everything was working perfectly - most annoying when I knew it wasn't. There weren't any yellow warnings in the device manager and I do remember something saying there were no conflicts. The modem did share an IRQ with another device, I can't remember which, but that should be okay as long as XP is the one assigning the IRQ's shouldn't it? I did try changing the IRQ but not sure that I was doing it right.

    Diggging around in XP didn't seem as easy as Win 98 but that might be just that I am not used to it. When I was digging around there were several times when I had to wait for items, such as a properties window, to open which I don't get with W98. The machine has an athlon 1400 processor and 256Mb Ram so it shouldn't have performance problems.

    Patches and updates are next on the list.

    I'll let you know if the modem works on my Win 98 machine it could of course be that I was very unlucky and got two dodgy modems.

    With thanks

    Grev.

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