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  1. #1
    2 Star Lounger
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    computer shuts down (Office 2000 Professional)

    Internet Explorer, Outlook, and Outlook Express all
    shut down the computer or locked up when I tried to dial up the internet.
    One error message said " A fatal exception OE has occurred at 028:C183EODD in VXD PPPMAC(04) + 00004D3D. The current Application will be terminated".
    Heres the other error message I got:
    OUTLOOK caused an invalid page fault in
    module KERNEL32.DLL at 017f:bff7b9a6.
    Registers:
    EAX=00000000 CS=017f EIP=bff7b9a6 EFLGS=00000246
    EBX=000000a0 SS=0187 ESP=04b2e740 EBP=04b2e828
    ECX=c166e8c0 DS=0187 ESI=82d8e020 FS=5207
    EDX=00000000 ES=0187 EDI=bff7b98d GS=0000
    Bytes at CS:EIP:
    ff 76 04 e8 13 89 ff ff 5e c2 04 00 56 8b 74 24
    Stack dump:
    82d8e00c 7f89145f 82d8e020 bff92d08 04b2e784 7f88df91 82d8e00c 00000001 bff92d08 00586a34 bff76a38 3a6a3717 82d8e00c 04b2e784 0000060c 00586a34
    The fact that I can access this site says the problem isn't consistent. It happens when the dial up message box says Verifying User Name and Password. Screen goes black. Alt>Ctrl>Delete doesn't do anything. I have to restart from the start button on the tower.
    What's going on and How Do I Fix It?

  2. #2
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    Re: computer shuts down (Office 2000 Professional)

    1. Re-install your OS

    2. If you can then access the net, make sure you have the latest JVM (one version of which you can get from MS)

    3. I don't think this is an ISP or OE Accounts problem, but you could try re-entering all details related to them.

    4. Similarly, and because OE does it as well, it doesn't sound like an Office problem, but it can do no harm to reinstall (or Repair) that installation as well.

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: computer shuts down (Office 2000 Professional)

    Can you think of anything new you might have installed that could have overwritten some system files? You might need to uninstall that, whatever it was, and then "repair" your Windows installation. If you haven't done the complete virus scan recently, it would be worth doing. Many of them tamper with system files.

  4. #4
    2 Star Lounger
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    Re: computer shuts down (Office 2000 Professional)

    The only thing new recently was uninstall Office 2000 Professional and then reinstall using a new cd I bought from Microsoft to replace the old cd that was no longer useable. I have NAV which I update at least once a week and have regularly run the virus scan every Saturday night (the old Saturday Night bath idea). NAV hasn't found a virus for several months. However, I have been getting blank e-mails lately from various unknown people and places, no attachments, and usually a cute subject line. I tried replying to one of them and got an error message ( Recipient of the infected attachment: g_houckInbox
    Subject of the message: A IE 6.0 patch
    One or more attachments were quarantined.
    Attachment taf[1].scr was Quarantined for the following reasons:
    Virus W32.Klez.H@mm was found.) that said my reply was infected and was quarantined . . .however I could never find the quarantine location. It wasn't in NAV quarantine. Now I just delete them.
    I use Outlook for email but not the Word thing. I have outlook express on the machine but find it easier to use Outlook because "everything" is in one place.

  5. #5
    Plutonium Lounger Leif's Avatar
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    Re: computer shuts down (Office 2000 Professional)

    If you have been infected by the Klez virus, NAV is a waste of time as it is one of the virus scanners which the Klez virus diasables - see Post 139704.

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: computer shuts down (Office 2000 Professional)

    Does it help if you always dial the ISP manually first (using your dial-up connections icon) rather than allowing another program to dial automatically? Still doesn't make sense either way, but maybe there's some kind of problem with the interaction between the two??

  7. #7
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    Re: computer shuts down (Office 2000 Professional)

    It's done it when I dialed up from Outlook, from Outlook Express, and when I clicked the Internet Explorer icon on the desktop. I don't remember that it's ever done it when I dialed up from the icon in Dial Up Networking.
    It hasn't done it for a couple of days. It hasn't done it often enough for me to identify a pattern. One of the other posts had some information about the Klez virus maybe being the cause. I didn't think I could get that in Windows 98SE. But, I ran a free virus scan from House Call anti virus and I ran NAV yesterday. Neither of them found any virus.
    How about just waiting for it to happen again and try to identify a pattern.?

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