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Thread: Winhlp32 error

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    Winhlp32 error

    Post deleted by jp2558

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    Re: Winhlp32 error

    Was your Access 97 help working properly before? If so, what has changed on your machine in the past week or so? I've noticed that with both versions installed, help sometimes steps on itself, but it's usually Access 2000 that has the problem. Are you having problems with help in any other Office 97 application?
    Charlotte

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    Re: Winhlp32 error

    Yes, the 97 help worked fine last week. Access 97 is the only 97 app I have installed, and all the rest are 2K. The only thing that is new is that I installed the Sci-Fi theme from the Windows Update page, so I doubt that that had anything to do with the problem. The only other thing that might be related was I tried to run the Access Snapshot Viewer (which wasn't installed) so I had to run it from the CD. I did this simply because I noticed it was on my Start menu and have never used it before and I was curious. Thanks

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    Re: Winhlp32 error

    A rather perplexing problem. I'm seeing this intermittently with every Office 97 app. (I haven't searched the KB yet)

    FWIW

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    Re: Winhlp32 error

    Errors involving Winhlp32 can be caused by so many different things that it's hard to be specific. The KB articles include causes like having a 16-bit version of winhlp running at the same time, have a particular video card or driver installed, having multilanguage support enabled under Windows, having the Windows palette set to truecolor, and even holding down the F1 key too long!

    The one that looks most likely is trying to start a new instance of help when winhlp32 is already running. For NT, this was supposedly cured in SP6, but I don't know about the other versions of Windows. As a workaround, you might try using Alt-Tab to see if help is already open before you try opening it again. I know that if you have Office 2000 help open and try to open Office 97 help, you'll have an error.

    One other possible candidate is Microsoft IntelliMouse software. That software launches a TSR at system start and may conflict with winhlp32 and cause an error.
    Charlotte

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