Results 1 to 9 of 9
  1. #1
    Lounger
    Join Date
    Mar 2001
    Location
    Tallahassee, FL, USA
    Posts
    32
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Outlook & Norton AV (Office 2000 (SR-1a))

    I'm not sure this is an Outlook problem, but I'll start here anyway.

    I have scanned 4 charts and saved them as a .bmp file. They are approx. 8.5 k each. I zipped them into a single zip file that is approx 13.7k.

    I use Norton AV for virus protection and when I try to send the zipped file to my business partner they (1) take an unusual amount of time for a 13.7k file on a DSL line; (2) appear to be transmitted as usual via Norton AV; and then (3) upon completion of the transmission I get an error message noting that the file is too large for my mail server (Earthlink).

    I've sent many text files larger than 13.7k, so there seems to be something else going on here. Is there a problem with Outlook and Norton unique to scanned files in .bmp format? BTW, I did try to send the file with Norton AV turned off and got the same result/error.

    Am I getting a false reading of file size in Explorer.

    Any suggetions or directions to an appropriate source for help will be appreciated.

    Thanks.
    -- dave --

    <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    Could you be looking at megabytes by any chance?

    Many (most?) mail servers want binary content to be coded as 7bit characters, which renders it as a whole bunch of gibberish. This swells the file size to some extent. I sent myself a Word document containing a BMP. In my Sent Items, it says 54KB, on the server it was 70 KB, and in my Inbox it's 52KB. The document itself is 50KB in the file system. So...this hints at the possibility that the ZIP file took up a lot more space upstream than it did on your computer. Still, unless those of 13.7 MB, it shouldn't have been a problem.

  3. #3
    Lounger
    Join Date
    Mar 2001
    Location
    Tallahassee, FL, USA
    Posts
    32
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    Jefferson,

    That was my initial thought, but I double-checked the file size and it is 13.7K. Since posting my question, I also checked with Earthlink support and found that their file size limit for attachments is 1 meg. I also ran a test with Earthlink support and confirmed that I could download a 2 meg file and still not time out the mail server. So, the problem isn't with the mail server.

    I have also removed Norton AV from the process and I still get the "file too large message".

    So, even though Explorer shows the file size as 13.7K, it HAS to be significantly larger. BTW, I also tried to send the 8.7K files in unzipped format and ran into the same problem.

    I'm using my Epson Perfection 1650 to scan the charts. It sure looks to me like the scanner is adding lots of overhead to the file that isn't being reflected in the file size by Explorer.

    The Epson offers direct email from the scanner so it must be something unusual with my setup. But, for the life of me, I can't find it -- yet.

    Let me know if you have other ideas or suggestions. I really need to solve this one.

    -- dave --

  4. #4
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    I'm suspicious because my Explorer doesn't show decimal places in file sizes. Anyway, another way to test the file size would be to try to upload it to the Lounge. If it is less than 100KB, it will work. You can delete it right away if you don't want it up here. If it's sensitive, put a long password on the Zip file first. Also, you could do this on the Test board; hardly anyone goes in there and you could delete it again without too much exposure.

  5. #5
    Lounger
    Join Date
    Mar 2001
    Location
    Tallahassee, FL, USA
    Posts
    32
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    Yeah, I noticed that too. Well, I started to attach the file to my last message to you to see if it would pass the 100k threshold, but decided against it since I didn't want to cause anyone a problem.

    Its not sensitive -- just demographic data for a project I'm working on now.

    Let see if you can get the file.

    Ok. I got a page not found error so I assume the file exceeded the 100K max limit. Huummmm.

    -- dave --

  6. #6
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    Actually, the error for a too-big attachment should say this:

    We encountered a problem. The reason reported was:

    File too big.

  7. #7
    Platinum Lounger
    Join Date
    Jan 2001
    Location
    Roanoke area, Virginia, USA
    Posts
    3,729
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    I have to agree with the person who suggested you read the size wrong - and it's megs, not kb. I've never seen a scanned bmp 8 k - it would have to be a very tiny chart.

    i've seen a lot of photo size bmp's come in at a meg or more, using the lowest scanner resolution. A tiff comes in the smallest, usually about 10kb for a letter size page, the same page scanned as a bmp would be much larger.

  8. #8
    Lounger
    Join Date
    Mar 2001
    Location
    Tallahassee, FL, USA
    Posts
    32
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    DUH???

    I just checked the file size again and yes, both you and Jefferson ARE RIGHT. I read the size wrong. It was one of those days when I had been on the computer all day and I was tired and frustrated. My eyes saw one thing and my brain didn't register the obvious.

    Yes, the file was 8,700K. That makes it 8.7 megs NOT 8.7 K.

    Oh well, I not to proud to admit a mistake.

    Thanks to both you and Jefferson for taking the time to consider my delimma and write a reply.

    -- dave --

  9. #9
    Platinum Lounger
    Join Date
    Jan 2001
    Location
    Roanoke area, Virginia, USA
    Posts
    3,729
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Outlook & Norton AV (Office 2000 (SR-1a))

    <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    i got caught on that last week. My local drive was *full* and i ran the disk clean up wizard in winxp. It said the webclient cache was about 787,000 kb, so i emptied it and reran the wizard. It said it 387,750 and i'm trying to figure out why it didn't get rid of them all, when i noticed it was just k this time.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •