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  1. #1
    5 Star Lounger
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    Corrupted Attachments (Outlook 2000 SP1)

    When I attach Word 2000 and PowerPoint 2000 files to an e-mail message to a company in another state that also uses Office 2000, 90 percent of the time the file arrives in an unreadable format (symbols and letters). When I send the file again from the same computer to the same party the same file arrives uncorrupted on the second try. This has happened on very rare occasions with attachments sent to others, but with this one company it is very consistent. Any ideas?

  2. #2
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    Re: Corrupted Attachments (Outlook 2000 SP1)

    Something must be getting mangled in the the transfer process. Perhaps there is something wrong with their email server. Or perhaps it is some problem because of a dysfunctional security process they are implementing.

    If it is only with one company, then the problem is most likely on their end and there is not much you can do. If the process is intermittent and inconsistent, I suspect it will be difficult for them explain.

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    Re: Corrupted Attachments (Outlook 2000 SP1)

    Are sending the email with a attachment as "Plain Text" or as HTML format?

    Always send attachments with a "Plain Text" format and it should go a an attachment insead of being embedded.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Corrupted Attachments (Outlook 2000 SP1)

    Dave, that's very interesting. I have always (for the last 4 years or so) sent all my e-mail in HTML format and have never had any problems with an attachment until recently. I am not sure what the format of the text in the message has to do with the attachment. If I resend the message (the second try always works), the message text is in HTML format, the same as the first message with an attachment that arrived corrupted. I also receive many HTML messages with attachments and have never had a problem on this end. I will do some testing with the client that is having the problem, and report back.

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    Re: Corrupted Attachments (Outlook 2000 SP1)

    Actually what Daveshould have asked is 'plain text or RTF" - you should only use RTF with other outlook users, but occassionally internet mail servers will drop the tnef and you'll lose the data, so plain text is best. It should work ok with HTML too, but for best results, plain text.

    Depending on the corruption, it could be a mime issue. For ome reason their mail server isn't understanding your mail server and it can't decipher the mime encoding. Plain text or HTML format shouldn't matter... as lo0ng as the encoding is mime.

    When you resend, are you using the resend option in the sent folder or recreating the message?

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    Re: Corrupted Attachments (Outlook 2000 SP1)

    When I resend I am creating a new message (in HTML format) and attaching the same file. Second try is usually the charm. I hope I made it clear the the HTML text in the message itself is always clear, but it is the attachment (Word and PowerPoint) files that are corrupted.

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    Re: Corrupted Attachments (Outlook 2000 SP1)

    are you getting the address from the same source (address book) or copying it from the first message? (or replying)

    Double click on the address and make sure it's not using RTF.

  8. #8
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    Re: Corrupted Attachments (Outlook 2000 SP1)

    I am getting the address from my contact list. I just type in the name (not the e-mail address) and Outlook searches my contact list for the e-mail address for that name. As you suggested I opened my Address Book, double clicked on the name, but after looking at each of the tabs, I don't see any information or an option to send messages in RTF. There is a check box to send messages in Plain Text, but this is not checked.

  9. #9
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    Re: Corrupted Attachments (Outlook 2000 SP1)

    > but after looking at each of the tabs, I don't see any information or an option to
    > send messages in RTF

    It is very well hidden. Right click on the e-mail address and select properties.

    StuartR

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    Re: Corrupted Attachments (Outlook 2000 SP1)

    When I right click on the email address in Address Book, it brings up a Properties Window with many Tabs (Summary, Name, Home Business, etc.) In the Name tab there is a check box to send messages in Plain text. Sorry but I don't see any option to send e-mail in RTF format.

  11. #11
    Plutonium Lounger Leif's Avatar
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    Re: Corrupted Attachments (Outlook 2000 SP1)

    Not like this?
    Attached Images Attached Images
    • File Type: gif x.gif (5.0 KB, 0 views)

  12. #12
    Plutonium Lounger
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    Re: Corrupted Attachments (Outlook 2000 SP1)

    I am (as usual) a bit confused.

    If I add a new contact to my Outlook contacts folder and right click on the e-mail address then I see this dialog box, you are obviously all looking at something different!

    StuartR
    Attached Images Attached Images

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    Re: Corrupted Attachments (Outlook 2000 SP1)

    As usual, everyone is confused because of different modes and versions - Jim is using IMO mode, Lief is using Corp and Stuart has OL2002.

    i forget if i told him to delete the *.nick file, but if i didn't, he should do that first. It's a nickname file and if he ever sent RTF to those addresses, it might still hold that information.

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    Plutonium Lounger Leif's Avatar
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    Re: Corrupted Attachments (Outlook 2000 SP1)

    Actually, I am confused as I'm on 2002 - <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> - but it looks the same as a 2K setup here.

    Perhaps there's a mix-up between Address Book (PAB) and Contacts?

  15. #15
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    Re: Corrupted Attachments (Outlook 2000 SP1)

    > Stuart has OL2002

    Close. Actually the screenshot was from Outlook 2000 SR1a configured to run in corporate mode.

    StuartR

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