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  1. #1
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    Default 'Account' problem (WinXP/Outlook XP SP1)

    Could someone please advise if there is a bug in Outlook that means that the Default E-mail Account doesn't work correctly.

    For example . . .

    2 POP3 Accounts in Outlook: john@virgin.net and michael@virgin.net

    john@virgin.net is the Default E-mail account, yet when an E-mail is being sent or forwarded, it Defaults to FROM: michael@virgin.net???

    Not only is this true for different users on the same ISP, it is also true for different ISPs, e.g.:

    POP3.LineOne.net (Default)
    POP3.Freeserve.net

    An E-mail comes in through the Freeserve.net account. It is then processed, via a Rule, to be automatically forwarded to a colleague. Instead of being sent through the Default E-mail Account (LineOne), it tries to be sent via the account through which it came, i.e., freeserve.net (in this instance)?

    Is this the same bug manifesting in different ways, or are these two separate problems.

    Please help. Any advise would be greatly appreciated.

  2. #2
    4 Star Lounger
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    Re: Default 'Account' problem (WinXP/Outlook XP SP1)

    You say:

    "it tries to be sent via the account through which it came"

    Does that mean it is not successful?

    My ISP must be the outgoing server for all my email accounts. The incoming is the only one that changes.

    Hope that makes sense.

  3. #3
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    Re: Default 'Account' problem (WinXP/Outlook XP SP1)

    outlook 2002, like IMO mode before it, sends mail out on the account it arrived on, not on the default account.

    do the two virgin accounts share a mailbox and have the same username and password for access?

  4. #4
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    Re: Default 'Account' problem (WinXP/Outlook XP SP1)

    RE: The two virgin accounts:
    Yes. They do share the same usernames and passwords. Just the E-mail addresses differ.
    Does this confuse Outlook?

    RE: Forwarding Rule:
    I thought that Outlook would probably try to send an E-mail via the account through which it came. On one side, I understand the logic, but on the other side, seeing as many ISPs refuse to accept mail sent through an account other than their own, it would seem logical to have a part of the RULE that asks 'which account should this be sent using?'. For example, I may have an account with Virgin and Freeserve. It costs money to connect to Virgin, but Freeserve is 'free'. If I'm connected to Freeserve all nite, I don't want to have to hang up my free ISP, dial an ISP that charges for every minute I'm connected (e.g., Virgin), then disconnect and reconnect to Freeserve, just to be able to forward the odd E-mail.

    I'm sure people will say, well, delete the Virgin account and get all your mail sent to Freeserve, but like many people, there are some E-mail addresses that I've had for years that I may not want to delete. As I can manually choose which account to send this through, it would seem like a good idea to have the ability to automate this through a Rule?

    I'm not giving off or anything, I'm just anticipating that someone might suggest deleting one of these accounts!!!! 8-0

    As always, thanks for any help! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  5. #5
    Platinum Lounger
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    Re: Default 'Account' problem (WinXP/Outlook XP SP1)

    Two accounts on one mailbox - yes, outlook only sees them as one.

    Forwarding - maybe in the next version.

    For non-automated use, most people make multiple accounts. Acct1 = virigin address/virign server
    Acct2 = virgin address/ freeserve
    Acct3 = freeserve address/ freeserve server
    Acct4 = freeserve address/vigin server

    I have a friend with 16 accounts in OE using that method. He selects the combination to use when he composes the message.... it works well, but not with rules.

  6. #6
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    Re: Default 'Account' problem (WinXP/Outlook XP SP1)

    2 Accounts on 1 Mailbox: So the fact that Oulook views 2 separate E-mail addresses on one mailbox would account for the FROM/Sender being sporadic? i.e., John this time, Michael next time? Correct?

    Forwarding--Thanks for confirming such.

    RE: Non-automated Use. I'm not sure I follow . . . how can someone set up a virgin address on a freeserve server, e.g., john.smith@virgin.net on freeserve's server? Doesn't the extension have to be (in the example) @freeserve.com?

    If it's your own domain, you can set up forwarding rules from your Host, but I didn't think standard ISPs had forwarding facilities? Perhaps this is on an ISP-by-ISP basis?

    Thanks again for your replies and help! [img]/forums/images/smilies/smile.gif[/img]

  7. #7
    Super Moderator jscher2000's Avatar
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    Re: Default 'Account' problem (WinXP/Outlook XP SP1)

    > how can someone set up a virgin address on a freeserve server, e.g., john.smith@virgin.net on freeserve's server?

    I believe the suggestion here is to keep the "true" username/password information on the Server tab, but substitute the desired outgoing information (name, address, reply address) on the General/Identity tab so that replies/forwards are sent "from" the substituted info.

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