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  1. #1
    New Lounger
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    Outlook doesn't recognise Corporate Account (2000 SR-1)

    Hello, Users in my workplace use Outlook 2000 on Windows 95 machines. I am having problems re-installing Outlook 2000 for 1 particular user. For some reason when installed it only recognises the account as an Internet Mail account and not a corporate account connected to Exchange Server. I am installing Outlook the same way I would any other user, which has always worked.
    When this is installed I am usually able to access properties and configure the users mailbox. When accessing properties for this 1 user I receive a box that says internet mail account, there are no Services, Delivery and Addressing tabs to be seen.
    I would be very grateful if anyone could offer any advice?
    Thanks.

  2. #2
    5 Star Lounger
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    Re: Outlook doesn't recognise Corporate Account (2000 SR-1)

    Sounds like it might be profile corruption. Have you tried removing the old profile and adding a new one with a different name?

  3. #3
    Platinum Lounger
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    Re: Outlook doesn't recognise Corporate Account (2000 SR-1)

    are you in internet mode or corporate mode? if you can open outlook, tools | options | mail services then reconfigure mail support button near the bottom of the dialog.

  4. #4
    New Lounger
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    Re: Outlook doesn't recognise Corporate Account (2000 SR-1)

    Hello,
    I'm unable to change profiles or check options, as when you click on Tools, the options menu is totally greyed out?? I've tried re-installing it again, but when I open Outlook I receive an error: unable to open your default email folders, the location to send and receive could not be found...but it won't let me specify the location anywhere.

  5. #5
    New Lounger
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    Re: Outlook doesn't recognise Corporate Account (2000 SR-1)

    This problem seemed to be with the users profile. As when I logged to his PC Outlook loaded fine. I renamed the user.dat file and all was ok. Still not sure why this happened in the 1st place though.
    Thanks for your help!

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