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  1. #1
    New Lounger
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    Address book entries disapear after restart (Outlook 2K2(10.3513.3501)SP-1

    When I started Outlook 2K2 today I came face to face with the "First use" screen. This struck me as odd as I have been using Outlook 2K2 for 6 months or so. I had to enter all of my pert'nant info all over again (i.e. IP address, gateway etc) before I could use outlook or read my e-mail. When I went to send
    e-mail ,POOF, my address book was empty (Thanks Outlook)!! I had to restore my contacts folder from my outlook backup file but alas, no address book entries. Would someone please help me with any information or experiences re: this problem. Many thanks afore hand!

  2. #2
    Super Moderator
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    Re: Address book entries disapear after restart (Outlook 2K2(10.3513.3501)

    You did NOT say what OS you are using?

    Are you using a password when starting Windows?

    Are you using the same method to start Windows, i.e., cancel, escape or the enter key?
    All of with will require a new Outlook settings if you used a different method of starting Windows <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15>

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    New Lounger
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    Re: Address book entries disapear after restart (Outlook 2K2(10.3513.3501)

    You're correct ...Windows XP Home build 2600 w/ password. I have been using the "START, shut off" icons when shutting down. I have been using the same shut down method as always. There have been no recient screens of death or lock ups.

  4. #4
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    Re: Address book entries disapear after restart (Outlook 2K2(10.3513.3501)

    Did you change or make a NEW account?
    Each account will need to have it's own settings.

    Did you also lose the files that you had in "My Documents"?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
    New Lounger
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    Re: Address book entries disapear after restart (Outlook 2K2(10.3513.3501)

    I had to make new mail accts as my old ones disapeared but the "My Documents" folder has had no problems e.g. everything intact there.

  6. #6
    Super Moderator
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    Re: Address book entries disapear after restart (Outlook 2K2(10.3513.3501)

    Did you make any new Windows user accounts? These would force you to have to make new settings.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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