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  1. #1
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    Normal Template constant annoyance (2000)

    Whether opening or closing Word 2000, I'm constantly asked if I want to save changes to Normal Template. If I click NO, program won't close!
    I've gone into Options and configured program to automatically deal with that without asking. But nothing changes.
    I've deleted Normal.dot but that makes no difference. Any ideas?

  2. #2
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    Re: Normal Template constant annoyance (2000)

    This is probably due to a poorly programmed add-in. One that wants to save the normal.dot template every time is the Microsoft Reader add-in that converts Word documents to Reader format.

  3. #3
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    Re: Normal Template constant annoyance (2000)

    Ayup, but NEVER turn off that warning message.

    PDFMaker causes this, and worse, too.

  4. #4
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    Re: Normal Template constant annoyance (2000)

    TONY: Thanx for response. I removed Reader some months ago. Following your message, ran Find Files and dumped couple references to program. Also checked Registry -- nothing there. Now I'll reboot and see if you were on target. If not, I'll be back for next idea.... <img src=/S/bow.gif border=0 alt=bow width=15 height=15>

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    Re: Normal Template constant annoyance (2000)

    HOWARD: Thanx for your reply. Seems I cannot turn off message even if I want to; checkbox in Options makes no difference. Also, I don't have PDFMaker. So mystery continues.... <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

  6. #6
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    Re: Normal Template constant annoyance (2000)

    Hi Bob:
    First, Howard's advice is important. Don't turn the option off. There are many things that can cause that message. If you change a style in normal.dot, create or delete a macro, keyboard shortcut, toolbar, or AutoText entry, the template will change. In those situations, you should save the template, as you've made a deliberate choice.

    It can also be caused by a macro virus. In this situation, you don't want to save the changes. Whenever that message pops up, don't save the changes unless you know what has caused it.

    Here's what you can do to track it down. Do the following, after closing all open applications:
    1. Click an empty spot on the taskbar & press F3.
    2. Make sure that the look in box is your primary hard drive & that "include subfolders" is ticked.
    3. Type *.tmp;~*.do?;~*.wbk in the "named" box & search.
    4. Then delete all these temp files.

    You also may have an add-in or a corrupt normal.dot that is causing problems. Try these steps:

    1. Start Word from Start/Run menu & type

    winword.exe /a

    This starts Word without any add-ins, global templates, or normal.dot. Does the problem go away? If so, then:

    2. Close Word.
    3. Use Windows Find to locate normal.dot
    a. Click an empty spot on the taskbar & press F3.
    b. Make sure that the look in box is your primary hard drive & that "include subfolders" is ticked.
    c. Type normal.dot in the "named" box & search.

    4. Right click normal.dot & rename to normal.old
    5. Restart Word
    If the problem goes away, you had a corrupt normal.dot. If not:
    6. Use Find again to locate your Word startup folder by typing "startup" (no quotes) in step c. above.
    7. Drag everything out of the folder onto your desktop & restart Word. If this corrects the problem, it's one of the add-ins that you dragged onto your desktop.
    8. Close Word & drag each add-in back into the startup folder, one at a time, opening Word & testing after each one, & then closing Word. When the problem reappears, you will have located the add-in causing the problem.

    Hope this helps.

  7. #7
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    Re: Normal Template constant annoyance (2000)

    PHIL -- THANK YOU! for all the detailed advice. I've printed it. Soon as I'm thru with my deadlines this weekend, will follow your procedures. Will keep you posted re results. <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>

  8. #8
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    Re: Normal Template constant annoyance (2000)

    Poorly written macros and add-ins can cause this.

    I'm in the last stages of converting a large WordBasic project to VBA. Lots of changes need to be made to TRY to avoid causing a similar problem.

    It ain't so easy, unless such concerns were designed in from day 1.

  9. #9
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    Re: Normal Template constant annoyance (2000)

    A misbehaving macro/add-in could be turning that option on.

    A well behaved critter would save your settings and restore them when it ends/shuts down.

    Tho I cannot think of any reason a macro would wish to enable that option.

    One thing u could do, if you know how, is write an AutoExit macro that checks each member of the Documents collection and Templates collection 2 c which have allegedly been modified.

    Such info could point you in the right direction.

  10. #10
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    Re: Normal Template constant annoyance (2000)

    IN addition to running the code in AutoExit, it would be interesting to run th ecode before you tell Word to shut down. This would let you know whether the changes are occurring before, or during, the exit process.

    Could help to narrow down the guilty software.

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