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  1. #1
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    Replied To or Forwarded messages stuck in Outbox (Outlook 2000 SR-1 w/Secu

    Using several PST files on local drive to sort and file messages. All mail is delivered to Inbox on Exchange server. Rules are used to sort messages and move into proper folders in the PST files. Option to save copies of Sent message in Sent Items folder checked. Option for "In folders other than the Inbox, save replies with original message" is checked. Only services installed are Exchange Server, Outlook Address Book and the Personal Folders. Microsoft Exchange Transport is the primary delivery information service.

    Problem is for some reason "replied to" messages are getting stuck in the Outbox. They are sent but they are not moved to the original message's folder in the PST file. New messages do get placed in to the Sent Items folder after being through the Outbox and being sent. If I uncheck the option "In folders other than the Inbox, save replies with original message", then replies get placed in to the Sent Items folder on the server. Rechecking the option causes them to get stuck. Had been working fine, but I am unable to establish when it actually stopped, so I can't correlate it with any software installs or updates.

    Been all through the MS KB and most of the recommended remedies I have tried; check for corrupt PST file, ran Inbox Repair tool, tried a brand new PST file, tried another profile, check for too many items in the Sent Items folder, disable anti-virus program, remove and reinstall Outlook. I happen to have another hard drive for my laptop's media bay that I boot from to connect to a client's Exchange server and I use the same PST files with that Outlook client. When connected to their server everything works the way it should, messages go to the Outbox, get sent and then moved to the folder in the PST file that holds the original message.

    Help! Any suggestions?

  2. #2
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    Re: Replied To or Forwarded messages stuck in Outbox (Outlook 2000 SR-1 w/

    Well, something you need to understand about sent items, I believe. What you're saying makes no sense to me because I thought that "save replies with original message" meant that the body of the original message is also in the sent message--which has nothing to do with the sent items folder.

    In order to have items go into the sent items folder on a PST, you must deliver mail to that PST. You'll notice that when you create a PST, it does NOT come along with its own Sent Items folder, only a Deleted Items folder. (Am I correct here? I'm not on an Exchange Server at the mo.)

    If your items are getting stuck in the Outbox, I'd check with my exchange server admin. I have NEVER heard ot this problem in a CW/Exchange environment. I would understand if you said that Internet Mail was one of your services.

  3. #3
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    Re: Replied To or Forwarded messages stuck in Outbox (Outlook 2000 SR-1 w/

    Thanks for the reply, but the inclusion of the original message with replies and forwards is covered by another option, "on replies and forwards: Include and indent original message text and/or Include original message text" under Tools | Options | Preferences | Email Options. The option for "save replies with original message" is so the thread of the message stays together.

    You're correct, PST files do not normally include a Sent Items folder. However I don't think that having or not having it is the problem here since I am not trying to save the messages to a Sent Items folder but to the original message's folder.

    As I wrote in the original post, this whole thing works fine when connected to another Exchange server, so it's looking more and more like a problem on that side.

    I'm still looking for any other suggestions though.

  4. #4
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    Re: Replied To or Forwarded messages stuck in Outbox (Outlook 2000 SR-1 w/

    so it's getting confused if the messages are in psts? and only with one exchange server, not both? did it work before with the dual boot disks?

  5. #5
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    Re: Replied To or Forwarded messages stuck in Outbox (Outlook 2000 SR-1 w/

    Yes, yes and yes. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>

    KSwan

  6. #6
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    Re: Replied To or Forwarded messages stuck in Outbox (Outlook 2000 SR-1 w/

    Solution to problem found! <img src=/S/fanfare.gif border=0 alt=fanfare width=31 height=23>

    Turns out that the mailbox on the server was the problem. Had the admin delete the mailbox and recreate it. Problem solved!

    Kevin <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

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