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  1. #1
    3 Star Lounger
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    Disappearing Attachments (WInME; Office XP-Pro)

    A friend sent me an email with a Word document attached. When the email came to me, there was no file attachment as you would normally see below the subject line. Instead, embedded at the end of the email was "<<filename.doc>>". This happened several times until the friend copied the text into the email where I could cut and paste it.

    What's going on? Do I have some Outlook option set that is preventing me from getting the file? I'm at a loss here. I tried both Plain Text and HTML to no avail. I last received mail with attached files 3 days ago and don't recall having changed any settings since then.

    All suggestions greatly appreciated and gratefully received.

  2. #2
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    Re: Disappearing Attachments (WInME; Office XP-Pro)

    what mail program is the sender using? does the file size indicate the attachment is in the message?

  3. #3
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    Re: Disappearing Attachments (WInME; Office XP-Pro)

    Hi MJ,

    Thanks for the response.

    She is using Outlook but I don't know what version. Clicking FILE/PROPERTIES shows that the file is 45KB and indidcates that there is one file attached. The email was nowhere near 45KB.

  4. #4
    Plutonium Lounger Leif's Avatar
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    Re: Disappearing Attachments (WInME; Office XP-Pro)

    This could be the infamous bug where Outlook is simply not showing the attachment as being there - see post 81914.
    What happens if you open the message, File > Save, close the message then re-open it? Can you see the attachment now?

  5. #5
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    Re: Disappearing Attachments (WInME; Office XP-Pro)

    Thank you, Leif.

    Your suggestion did the trick. Why have I not had this problem with other file attachments? MS mysteries never cease.

  6. #6
    Plutonium Lounger Leif's Avatar
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    Re: Disappearing Attachments (WInME; Office XP-Pro)

    Probably something to do with the sender's set-up as opposed to the attachment itself.
    See OL2002: Attachments Sent in the Message Body Are Not Displayed (Q289972)

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