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  1. #1
    New Lounger
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    Office 2K Update failures (2K Premium SR1)

    I have downloaded some "updates" from MS and when I am instructed to insert the CD I then get the message that the File, MSI/Data1.msi cannot be found. I have searched all the CDs that came with Office 2K and even my Harddrive, but no such file is found. MS has not been much help. It took three phone calls just to be told that the CDs that I have are what they called "Volume License" and still offered no support or advise. The CDs were sent to me by MS back in 2000 in the process of solving a large problem I was having at the time. (Between MS and Micron it took over two weeks to solve the problem and get my PC up and running again!) I am afraid to try the "uninstall/re-install" solution, as I figure the missing .msi file is needed for an "install". If that is so, then after an "uninstall" I would effectively be without any Office 2K. Any advise would be appreciated. Jerry <img src=/S/help.gif border=0 alt=help width=23 height=15>

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Office 2K Update failures (2K Premium SR1)

    I vaguely recall that copying massive amounts of files to your hard drive might be the solution, but... you might search the Lounge a bit more for references to MSI and see if you can find the answer.

  3. #3
    Plutonium Lounger
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    Re: Office 2K Update failures (2K Premium SR1)

    You're having a problem with the Windows installer. Was your Office originally installed from a network drive or an administrative installation, or any different location than the mapping of your CD-ROM? In any case, let it fail and then rerun Office setup from your CD and tell it to reinstall Office. That should put the correct location into the registry.
    Charlotte

  4. #4
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    Re: Office 2K Update failures (2K Premium SR1)

    It's a "known" problem.

    The fastest workaround is:
    If you have enough room on your hard drive, copy Office Installation CD in separate folder, and then point your upgrade to that folder. You can delete it after upgrading, if you want.

  5. #5
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    Re: Office 2K Update failures (2K Premium SR1)

    My Office was originally installed from the CD set that MS sent to me. Isn't the missing .msi file needed for installation of Office? If so, I don't understand how a reinstall will even work, since the file is obviously missing from the CD. (The MSI Folder is there, but is empty.)

  6. #6
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    Re: Office 2K Update failures (2K Premium SR1)

    The file DATA1.MSI Installer looking for is on your CD root ( {CD drive letter}:data1.msi). The problem is, because of known bug Installer doesn't recognize this file as valid on CD-ROM, but it recognizes it without any problem on the local or network drive. You can copy only this file, say, to c:temp folder. But in case Installer must extract any other files from CD-ROM, you will stuck with error message like this: "Cannot find file C:TEMPPFILESCOMMONMSSHAREDTEXTCONVNIMS32.DLL". That's why it is better to copy entire CD to the hard drive.

  7. #7
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    Re: Office 2K Update failures (2K Premium SR1)

    I have tried this suggestion and it did not work. I still get the same message that the file is not where I am looking. It closes out by stating Error 1706, if that means anything to you. Thanks for trying to help.
    Jerry

  8. #8
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    Re: Office 2K Update failures (2K Premium SR1)

    Your 2nd post made the explanation clearer. I tried both methods and neither one worked. I appreciate everyone trying to help...but so far, no luck. I did find a place on the MS Office Update site where I could order a "free" SR2 CD. (overlooked that the first few trips there!) So I have sent off for that and hope that will load. My fear is that I'll just get the same message when it asks for my Office2K CD. We'll see, I guess. MS sent an e-mail saying the thing was on it's way, so maybe I'll have it by the first of next week. <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15> Jerry <img src=/S/drop.gif border=0 alt=drop width=23 height=23>

  9. #9
    Plutonium Lounger
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    Re: Office 2K Update failures (2K Premium SR1)

    Jerry,

    If you aren't running Windows 2000 or XP, there's an update to the Windows installer that you can download and install. It might be worth a try since nothing else has worked for you, and it is supposed to address at least some of the causes of this problem. You can find it on the Office Update site, I believe, but if not there then on the Windows update site. I can't say for sure because I run Windows 2000. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
    Charlotte

  10. #10
    Super Moderator jscher2000's Avatar
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    Re: Office 2K Update failures (2K Premium SR1)

    Latest versions of Windows Installer:

    Windows Installer Redistributable for Windows 95, 98, and Me
    <UL><LI>Version - 2.0
    <LI>Release Date - 25 Sep 2001
    <LI>Estimated Download Size/Time @28.8 - 1,669 kb / 9min[/list]Windows Installer Redistributable for Windows NT 4.0 and 2000
    <UL><LI>Version - 2.0
    <LI>Release Date - 25 Sep 2001
    <LI>Estimated Download Size/Time @28.8 - 1,780 kb / 9min[/list]This is the same version that comes with Windows XP.

  11. #11
    Plutonium Lounger
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    Re: Office 2K Update failures (2K Premium SR1)

    <img src=/S/bingo.gif border=0 alt=bingo width=15 height=22> Old age is catching up with me. <img src=/S/granny.gif border=0 alt=granny width=20 height=20> I downloaded it some time ago, but I forgot to install it. <img src=/S/doh.gif border=0 alt=doh width=15 height=15>
    Charlotte

  12. #12
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    Re: Office 2K Update failures (2K Premium SR1)

    Thanks for the info. After downloading the WinME version, I am informed when trying to install it...I already have this Version 2.0 on my system. Jerry

  13. #13
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    Re: Office 2K Update failures (2K Premium SR1)

    I had this problem and solved it by setting up an administrative install of Office on my hard disk (ie setup.exe /a), added all the patches that MS has put out to this installation (ie the msp files) and then synchronised my existing office installation with this by using the info in Q266069 & Q304165

    ie

    msiexec /i Admin Path Data1.msi Reinstall=All ReinstallMode=vomus

    where Admin Path is the path to your administrative installation point.

    This is perhaps too extreme for you but you could just try the above replacing 'admin path' with the path to your cd.

    I have seen another KB article somewhere which describes the installer (ie msiexec ) switches to change the path to the office files used to install office, ie a different CD or a copy of the files on your hard drive.

    BTW, & off topic, if anyone else is labouring with setting up a definitive administrative install of Office 2000, drop me a line.

  14. #14
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    Re: Office 2K Update failures (2K Premium SR1)

    jscher2000,

    I would like to learn something. Can you please tell me how you post a name of an article like "Windows Installer Redistributable for Windows NT 4.0 and 2000" and then assign a hyperlink to it that takes you to the site where the article is? I can copy the site's URL itself as a hyperlink but I can't seem to figure out how you assign that link to the article name.

    Thanks.
    H Lewton

  15. #15
    Plutonium Lounger
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    Re: Office 2K Update failures (2K Premium SR1)

    Jefferson seems to be offline right now, so I'll answer your question. There are two kinds of tags for hyperlinks on the 1-click tagpanel. Type 1 has the syntax <!t><!/t>link<!t><!/t>, but type 2 has the syntax <!t><!/t>description<!t><!/t>. So if you either use the type 2 tag from the panel or just type it in, you put the text you want to show up in your message in as the description and that's what shows up in the post.
    Charlotte

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