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  1. #1
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    Outlook XP Address Book (Outlook XP)

    I just upgraded from Outlook 2000 to Outlook XP. After installation, I copied my old PST file over and replaced the one created during Outlook XP creation.

    When I create a new email message and try to use the Contacts folder for the To field, I get the message:

    "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved of deleted, or you do not have permissions."

    What have I done wrong?

    Jim

  2. #2
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    Re: Outlook XP Address Book (Outlook XP)

    You could try using File/Import and Export and importing the .pst file into your contacts.
    egghead

  3. #3
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    Re: Outlook XP Address Book (Outlook XP)

    I've just done the same thing you did, with the same result. I looked at the response, but I've tried the import (I think, because he wasn't too specific) and it didn't do any good. Outlook reads the Contacts file just fine - it's the address book that can't be found. What did you do? Must be lots of us. Would appreciate knowing what you did. Mahalol

  4. #4
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    Re: Outlook XP Address Book (Outlook XP)

    First, check the contact properties - is it checked ot use as an address book? (r-click on contacts folder or icon, properties)

    Next - open the address book (tools menu). Look on it's options (tools menu again <img src=/S/smile.gif border=0 alt=smile width=15 height=15>). Are there too many contacts folders listed? You can remove them from here, but may also need to remove them using Outlook's tools menu | email accounts | view or change address books menu. Select the outlook address book, then Change button.

    (I don't know which is worse, so many places to check for address book issues or so many different tools menus to look at. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>)

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Outlook XP Address Book (Outlook XP)


  6. #6
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    Re: Outlook XP Address Book (Outlook XP)

    Thanks for the help. As it turns out, I had to delete even the last remaining Address Books (which I had been a bit edgy about) and then add it back in, and, son-of-a-gun, when I scrolled down and told the address book to look in contacts, not the PAB or the Contacts Address book, but contacts, which had not been on the list before.

    So delete 'em all and add the right one back in seems to be the ticket. Thanks.

  7. #7
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    Re: Outlook XP Address Book (Outlook XP)

    Great tip thanks - this problem has been bugging me for months.

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