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  1. #1
    New Lounger
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    STRANGE DISPLAY PROBLEM (WINDOWS XP/OFFICE XP)

    WE HAVE A CUSTOMER THAT HAS NEW HP E-PC 42 MACHINES WITH HP 15" LCD MONITORS, RUNNING WINDOWS XP AND OFFICE XP. THEY TYPICALLY WILL HAVE OUTLOOK OPEN ALONG WITH SEVERAL WORD DOCUMENTS OPEN. THE DISPLAY PROBLEM IS THIS: AT RANDOM TIMES (AT LEAST WE HAVEN'T NOTICED A PATTERN YET), UPON MINIMIZING A WINDOW, A WHITE RECTANGULAR BOX WILL APPEAR IN THE MIDDLE OF THE SCREEN. IT'S ABOUT 1/2" TALL AND ABOUT 3" LONG. IN THIS BOX WILL BE LEFTOVER CHARACTERS FROM WHATEVER WINDOW WAS OPENED LAST. IF THEY RESTORE A WINDOW AND THEN MINIMIZE IT, THE BOX WILL THEN DISPLAY LEFTOVER CHARACTERS FROM THAT WINDOW. SO FAR THE ONLY WAY WE'VE FOUND TO GET RID OF THIS BOX IS TO CLOSE ALL APPLICATIONS AND REFRESH THE SCREEN. REFRESHING THE SCREEN WITHOUT CLOSING DOWN ALL APPLICATIONS DOESN'T WORK. HAS ANYONE SEEN THIS PROBLEM OR EVEN HEARD OF IT?

  2. #2
    3 Star Lounger
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    Calgary, Alberta, Canada
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    Re: STRANGE DISPLAY PROBLEM (WINDOWS XP/OFFICE XP)

    Okay, first of all, turn off the CAPS lock key. All that shouting has given me a headache. <img src=/S/bagged.gif border=0 alt=bagged width=22 height=22> (If you aren't aware, generally-accepted netiquette is that all caps indicates shouting. Moreover, it's difficult to read - that's why we came up with all this capitalization of sentences and punctuation when writing in the first place <img src=/S/wink.gif border=0 alt=wink width=15 height=15>.)

    Now, on to your problem. It sounds to me like either one of your apps or Explorer is freezing due to lack of system resources. When the active window is switched, the new window cannot refresh itself and therefore you see a piece of the last opened window. When this occurs, have the user launch the Task Manager using CTRL+ALT+DEL and check the Processes tab for anything that is eating up a lion's share of the CPU, and the Applications tab for anything listed as Not Responding. You will also get an idea of exactly what is running on the machine and bogging it down - antivirus programs like McAfee and Norton are often guilty of hanging other apps. How much RAM is installed in the machine?

  3. #3
    New Lounger
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    Re: STRANGE DISPLAY PROBLEM (WINDOWS XP/OFFICE XP)

    They've got 384mb RAM. I've been playing with one pc in particular that has the problem because the lady using it is on vacation. Of course, I can't get the problem to appear (go figure) <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29> even though I've seen it on this particular machine before. I've disabled Norton on this machine to solve a different problem (slow network access) so that shouldn't be affecting it. If and when the problem reappears I'll check task manager.

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