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  1. #1
    3 Star Lounger
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    HTML Mail Images Missing (2000)

    Using Outlook 2000 in Workgroup mode and RTF for mail format.

    When retrieving mail such as Woody's in HTML format, Outlook seems to collect mail, but not the embedded images. If I go on line manually, retrieve and open the mail, everything is there. Once the line is taken off and the local copy opened, images are missing, and the DUN wants to connect to get them

    Problem seems to be that Outlook looks as if it is downloading the message headers and text, but NOT the images.
    David P - The Truth Is In Redmond

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: HTML Mail Images Missing (2000)

    Perhaps the images are not embedded?

    Right mouse on an open HTML message and select View Source. If you see something like:

    <img src=http://www.wopr.com/S/flags/USA.gif border=0 alt=USA width=30 height=18>

    I don't think the image is embedded.

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: HTML Mail Images Missing (2000)

    To conserve on message size, many (most?) HTML messages are sent with image tags rather than actual embedded images. If you view the source of the message, you can see the difference:

    Sample URL for embedded image:

    [img]cid:772564201@14062002-0c72[/img]

    Sample URL for linked image:



    I'll wager the links are the second type, and therefore must be retrieved from the designated URLs. If you already did retrieve them once, setting your browser to Work Offline might trick Outlook into displaying the graphics from the browser cache. If they're in there...hmmm...

  4. #4
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    Re: HTML Mail Images Missing (2000)

    Images in Woody's newsletters are mostly linked. Saving them when online into an HTML file outside of Outlook works, but not if IE caches are flushed. Conclusion seems to be that maintaining an archive of old HTML mail is a pain??
    David P - The Truth Is In Redmond

  5. #5
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    Re: HTML Mail Images Missing (2000)

    Leif is partly correct - the images are linked with href and Outlook needs to retrieve them. HTML mail does not work quite like web pages and Outlook doesn't retrieve from the cache. When a new message loads, any link to an old message is broken. (You're warned about this when you open attachments from Outlook.)

  6. #6
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    Re: HTML Mail Images Missing (2000)

    Sorry about that Leif <img src=/S/innocent.gif border=0 alt=innocent width=20 height=20> I'm bad at remembering who said what. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> You're all partly correct, but the cache comment was from dpollock.

  7. #7
    Super Moderator jscher2000's Avatar
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    Re: HTML Mail Images Missing (2000)

    > Conclusion seems to be that maintaining an archive of old HTML mail is a pain??

    This is an excellent observation, and I don't see an "easy" solution. Maybe there's a nice add-in out there that packages the images together with the source code?

    As a workaround, I ran a test where I created a new HTML message, making sure Send Pictures from the Internet was checked on the Format menu, pasted in the original HTML message and sent it to myself. It arrived with two of the three images attached (not sure what happened to the other one) and some really odd-looking src= links. This definitely doesn't seem like a good solution.

  8. #8
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    Re: HTML Mail Images Missing (2000)

    save it as html files to the hard drive, i think the images as saved like they are with web pages. But i never tried it, i archive mail but only rarely do the images need saved and when they do, i specifically save them.

  9. #9
    Super Moderator jscher2000's Avatar
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    Re: HTML Mail Images Missing (2000)

    Save As... HTML from inside the message preserves the links (doesn't save the images locally), but once the image appears in the browser one could save the entire thing as a "Web archive, single file (*.mht)" (MSHTML mime-encoded file) for posterity.

    I agree that in archived messages, the images are seldom going to be important.

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