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  1. #1
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    Is Outlook obsessed with this User? (XP with SP1)

    I posted a message before regarding Outlook sending E-mails from the wrong account, and we've looked into it, but it really seems like this might be a bug, and I'd just like to be sure, so that we can move forward.

    My boss often sends work from Outlook XP at home. He and his wife both have E-mail addresses with the same ISP, e.g., john@freeserve.com and vera@freeserve.com. Each is set up with its own Username and E-mail address.

    When sending messages, Outlook sporadically chooses the sender, even though john is the Default account. For example . . . today, John sent 3 E-mails.
    E-mail 1 was composed and was sent From John To joe.bloggs
    E-mail 2 was composed and was sent From John To jane.smith
    E-mail 3 was composed and was sent From Vera to john.jones

    Why did Outlook arbitrarily and without reason decide to send the 3rd E-mail from the non-Default Account of Vera?

    When John checked in his Sent Items, which are grouped by From, the first 2 E-mails were grouped under John, but the 3rd E-mail had a blank From field, and the E-mail subsequently bounced. HOWEVER, when the E-mail was opened, it said From John, but the System Undeliverable Message was addressed TO Vera??????????

    Is this a known issue/bug?

    If so, is there a workaround?

    Please help. Sanity is at stake here! [img]/forums/images/smilies/wink.gif[/img]

    Thanks in advance for any replies or help. [img]/forums/images/smilies/smile.gif[/img]

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Is Outlook obsessed with this User? (XP with SP1)

    In Outlook 2000 I would set up two profiles and have only one account in each profile (or fake all of the account information for the second account except POP3 username and password, if I needed to receive into that profile). Both profiles could use the idential PST folders, but would have separate Rules Wizard files and customizations.

    Has OL2002 done away with profiles?

  3. #3
    Platinum Lounger
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    Re: Is Outlook obsessed with this User? (XP with SP1)

    OL2002 has profiles, but rules are stored in the pst. For this reason, sharing a pst with two profiles sometimes reults in broken rules.

  4. #4
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    Re: Is Outlook obsessed with this User? (XP with SP1)

    The other thing you need to watch when you have multiple user profiles sharing a PST file is that the From: address gets set when the mail is sent to the SMTP server, not when you click the Send button.

    This can lead to the following situation.
    <UL><LI>User A creates a mail, the mail server is offline so the mail sits in the outbox
    <LI>User A exits from Outlook
    <LI>User B logs in, starts Outlook with their profile and clicks Send<>Receive
    <LI>User A's mail gets sent with User B as the from address[/list]StuartR

  5. #5
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    Re: Is Outlook obsessed with this User? (XP with SP1)

    I understand the concept of what you're saying, but as these users share the same .pst, and the same profile, this wouldn't actually solve the problem, would it?

    Here's something even more interesting . . .

    John sent 1 E-mail to joe.bloggs and BCCd it to his work address. The main message sent OK, but the BCC bounced. The return notification had that it was sent from his wife, Vera, yet it was stored in the Sent Items as 'From:' John????????

    I really think this must either be a bug or a problem with the installation on this PC (although, I'm pretty sure he's already tried reinstalling Outlook, and this didn't solve the problem!).

    Thanks for all your help and replies. [img]/forums/images/smilies/smile.gif[/img]

  6. #6
    Platinum Lounger
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    Re: Is Outlook obsessed with this User? (XP with SP1)

    do john and vera each have their own passwords for their mail accounts? Or it is one mail box that accepts mail for several addresses?

    do you have fax services in the profile?

  7. #7
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    Re: Is Outlook obsessed with this User? (XP with SP1)

    Hi

    There is one .pst that accepts mail for both vera@freeserve.com and john@freeserve.com

  8. #8
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    Re: Is Outlook obsessed with this User? (XP with S

    Just a thought, but does John sometimes reply to emails sent to Vera (or vice versa)? If he does, then this may be triggering some of the issues - as Outlook may be defaulting to the incoming addressee. HTH
    Gre

  9. #9
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    Re: Is Outlook obsessed with this User? (XP with S

    No. They use their own mail accounts exclusively. I have actually uninstalled Outlook, created new User Accounts, and reinstalled Outlook. Now, each user has his or her own .PST, and they just use Fast-User-Switching to check for E-mail. Interestingly, though, they are now receiving e-mail addressed to each other, i.e., John is getting E-mails addressed to Vera, and Vera is getting E-mails addressed to John (in addition to their own E-mails).

    I now think there must be a problem with their Mail Server!????

  10. #10
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    Re: Is Outlook obsessed with this User? (XP with S

    I don't know if this reply helps or clouds the issue.... I have a Main account with my ISP and subsidiary mail accounts for my employees. I log on and retrieve only my mail. Staff log-on and retrive just theirs. So what I am suggesting is that should there be separate mail accounts at the ISP side and separated Users on the Pc?
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  11. #11
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    Re: Is Outlook obsessed with this User? (XP with S

    Thanks for the reply.
    As I understand it, there are separate users on the ISP Side and on the PC. I have suggested that John set up a new Account with the ISP to try to overcome this problem.

    Thanks for suggesting a solution that corresponds with what I thought may be the solution too. [img]/forums/images/smilies/smile.gif[/img]

  12. #12
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    Re: Is Outlook obsessed with this User? (XP with SP1)

    Probably not still a problem, after all this time, but this article explains the problem, and proposes a solution.

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