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  1. #1
    New Lounger
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    Windows Explorer has encountered a problem... (Windows XP)

    Half the time, when I access anything from my start menu "my computer", "my pictures" etc. A message pops up saying "Windows Explorer has encountered a problem and needs to close." When I retry it, it always works the second time. It also happens in certain places on the internet, like message boards, but with a different message "MSN Explorer has experienced an internal error and will have to restart."
    Everything else seems to work okay, and my virus scan is up to date. My computer is only a few months old, and I am a totally computer illiterate, so anyone with advice...dummy it down for me please! <img src=/S/doh.gif border=0 alt=doh width=15 height=15>

  2. #2
    Uranium Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    When you see the error pop up, there should be a button that allows you to click for more specific information. Until we know specifically what the underlying error is (which can be revealed this way) it's impossible to troubleshoot effectively.

    Another thing that will be useful is for you to click on Start - Run and enter eventvwr.msc (see the attached screen shot). This will bring up the Windows Event Viewer. On the left hand side of Event Viewer, click on Application and look for red signs on the right. Double click on any of them that you see, and you'll get details of the error - look for something with EXPLORER.EXE. If you see anything specific, post it here.

    Another thing to try is my favorite standby - the System File Checker. Open the "run" dialog as you did above and enter SFC /SCANNOW in the box instead. Have your Windows CD handy. This process will scan all protected system files and replace anything that's not correct. If you have trouble digesting any of that, post back and let us all know!!
    Attached Images Attached Images
    -Mark

  3. #3
    Silver Lounger Bruce K's Avatar
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    Wylly ~

    I hope this is okay to ask here.....what are using to get such nice screenshots?

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    Plutonium Lounger Leif's Avatar
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    Not sure about Mark, but for me the ultimate is Hardcopy

  5. #5
    Uranium Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    Perfect place to ask, Bruce.

    I use Microsoft's Photo Editor, which is an Office component that you must tell setup to install. When I want to capture a single window or dialog box, I press ALT +Print Screen, fire up PHOTOED.EXE and the Paste as a New Image. If there's a lot of detail I save it as a JPG, if it's mainly text or blocky colors, I go the GIF route.

    If it's the appearance of the dialog and cursor that you are referring to, it's a combination of WindowBlinds with the XBox skin and CursorXP, which is a cursor enhanmcement program that works on Win2000 and XP.
    -Mark

  6. #6
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    I'm a bit too much of a "dummy" to understand much of the information that I was able to dig up. I couldn't get the SCANNOW to work for me, but the event viewer worked...lots of errors in there!!! I got an Event ID for the error, but not really any information on it. The message read that I could use /AUXSOURCE=flag to find out more info on the error...but I don't know how to use it or where. <img src=/S/help.gif border=0 alt=help width=23 height=15>

  7. #7
    Uranium Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    <hr>I'm a bit too much of a "dummy" to understand much of the information that I was able to dig up<hr>
    <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> Don't feel bad, the stuff you're looking at would confuse 95% of the world. Unlike Windows itself, the people who write the error messages aren't interested in user-friendly.

    Can you post the Event ID or IDs and any brief descriptive text? What is useful is the Source, Event ID, and specifics (you can copy and paste text from the event details). AUXSOURCE= isn't intended for you and I, it's for software developers who want to know why their program is bombing.

    The next time the shell crashes, click on the "More Information" box and see what it has to say.

    When you ran the SFC /SCANNOW option, what happened? Anything? Did it just pop up and disappear? Errors?
    -Mark

  8. #8
    New Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    When I try to run SFC/SCANNOW a message comes up saying windows cannot find it, and suggests that I may not be typing it in properly...which may be true <img src=/S/blush.gif border=0 alt=blush width=15 height=15> Do I just type those exact words in under Run? The most common error that I seem to get...Source: MSN Explorer Error Report Category: None Type: Error Event ID: 1000 Computer: SEANIX-DNT936NQ Description: The description for EVent ID(1000) in Source (MSN Explorer Error Reporting) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE=flag to retrieve this description; see Help and Support for details. The following information is part of the event: msn6.rxe,7.0.21.1900,unknown,0.0.0.0,02363b5b.

  9. #9
    New Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    An error popped up as I was posting my last reply, so I copied down some of the information on it...I don't really know which info you can use...but here is what I have...Error Signature AppName:iexplore.exe App Ver:6.0.2600.0 ModName:ntdll.dll ModVer:5.1.2600.0 offset:00003741 Error Report Contents: Exception Information Code:0xc0000005 Flags:0x00000000 Record:0x0000000000000000 Address:0x0000000077f53741 System Information Windows NT 5.1 Build:2600 CPU Vendor Code:00B20094.30024678-00000001 CPU Version:00000F12 CPU Feature code; 3FEBFBFF CPU AMD Feature Code:009EE850

  10. #10
    Uranium Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    OK, this is a lot more helpful. First things first since you posted twice, I'll answer both here.

    <hr>When I try to run SFC/SCANNOW a message comes up saying windows cannot find it<hr>
    Are you putting a space after SFC and before /SCANNOW? They are two separate text strings, and Windows is probably right - you may have typed it in incorrectly.

    The problem you're having appears to be related to MSN Explorer, which is Microsoft's answer to AOL. You can get around this a few ways - my personal preference would be to uninstall MSN Explorer and not use it. Alternately, you can download the latest version of MSN Explorer and install it. There's no guarantee that this will cure the problem, but it's a logical step - making sure you have the latest and greatest.

    Hope that helps some - if not, post back. There's lots of fun things that you can do to fix this beast! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -Mark

  11. #11
    Uranium Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    Just for your own reference, here's what was usful out of that error (and why):

    AppName:iexplore.exe - this tells us the name of the program that is generating the error.

    App Ver:6.0.2600.0 - this is the programs' version number. Often newer version of a program will solve issues.

    ModName:ntdll.dll - if a program is talking to another software component and has problems, this can identify why.

    ModVer:5.1.2600.0 - same as the program version; if the wrong version exists, problems can crop up.

    Exception Information Code:0xc0000005 - just this one hexadecimal number can allow identification of the error in Microsoft's database.

    System Information Windows NT 5.1 - tells what the operating system is. 5.1 = Windows XP.

    Build: 2600 - If you had applied a service pack, or had a beta version of Windows, this would identify it.
    -Mark

  12. #12
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    First...just have to say thank-you thank-you thank-you!!! I appreciate all your help. I would like to try uninstalling MSN...how do I do that? The SCANNOW worked for me once I typed it with the space, of course. I'm just wondering if it is an MSN problem, it occurs when I access things from the Start menu too. When I tried to access 'my computer', I got an error... AppName:explorer.exe AppVer:6.0.2600.0 ModName:unknown ModVer:0.0.0.0 Offset:01bf139e Source:Application Error Category-None Type:Error Event ID:1000 Description: Faulting application explorer.exe, version 6.0.2600.0, faulting module unknown, version 0.0.0.0, fault address 0x01bf139e ummm...doesn't mean much to me...but maybe it will to you...thanks for sticking with me through this! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  13. #13
    New Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    Oh, and I just found out how to uninstall MSN so you won't have to carry me through that one too! <img src=/S/wink.gif border=0 alt=wink width=15 height=15>

  14. #14
    Uranium Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    First...you're welcome-you're welcome-you're welcome!

    Wow. Maybe MSN Explorer is just suffering from the same thing everything else on your system is. Sure doesn't sound healthy.

    I suspect that Internet Explorer has a large portion of the responsibility for this problem. Luckily it also has a repair tool that you can run - IF you can get to add/remove programs, that is. I know that it works in XP, but I've never tried it and don't have the facilities to check at the moment. Essentially, though, you go into Add/Remove and then select Internet Explorer, but instead of removing it should present you with a repair option.

    I suppose it's too late to use System Restore and go back to a previous, known good state? As soon as I can validate the steps you need to run the IE repair tool, I'll post them here.
    -Mark

  15. #15
    Plutonium Lounger
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    Re: Windows Explorer has encountered a problem... (Windows XP)

    > Exception Information Code:0xc0000005 - just this one hexadecimal number can allow identification of
    > the error in Microsoft's database.

    For all the difference it makes...

    5 is the code for an access violation. This means that something attempted to access a bit of memory that it shouldn't. Never really very helpful except to the programmer who knows what the bit of code was expecting to find.

    StuartR

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