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  1. #1
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    Outlook 2002 (XP) (Office XP SP1)

    I have a problem that is driving me crazy and I can't find any indication of a similar problem, although there was something similar last April on this Lounge.

    My Outlook 2002 client leaves messages on the mail server for about a half hour after I download them. Since I have it set to look for new messages every 5 minutes, I get six copies of the same message. Then it gets taken off the server.

    This first appeared with Office XP (Pro), which I installed over Office 2000. I have it set to take messages off the mail server when they arrive in my inbox, and all settings are the same as for Outlook 2000. The problem does not appear in Outlook Express.

    I have discussed this with my ISP and they are stumped. They don't think it's coming from their end.

    I am using Windows XP Home, Office XP Professional, and a cable connection to the Internet on a Pentium 3. I use McAfee VirusScan online and Personal Firewall, just in case this is a problem.

    Help! (and thanks)

  2. #2
    Platinum Lounger
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    Re: Outlook 2002 (XP) (Office XP SP1)

    it's a known problem with outlook. try upping the time to 10 min instead of 5 and see if it helps. i thik it's because outlook is slower at sending the delete commands and doesn't send a proper quit command. Too frequent checks causes outlook to be slower and not properly delete the messages before the next check.

    Outlook used to only poll one account at a time. In OL2002, it can poll an unlimited number. So while it's cleaning up the server, another thread is polling for new mail and getting mail that the first thread is trying to delete.

  3. #3
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    Re: Outlook 2002 (XP) (Office XP SP1)

    Mary:

    Thanks for the suggestion, which I tried. Unfortunately, it didn't seem to clear up the problem.

    I also checked in with Microsoft. They didn't mention that it is a known problem, our course, but suggested that I create a new profile.

    I did this, and included only my main account instead of the three accounts that were formerly being monitored.

    Somewhere between the lengthened time (I was getting 4 messages with a 10 minute interval for automatic send and receive and 8 with a 5 minute interval), the new profile and the fact that I only set the new profile up for one account, the problem has disappeared. I am now going to try, cautiously, to lower the interval to see what happens.

    I'm curious, though, about the fact that nobody else has reported this problem. Do you think this is because most people only monitor one account (surely not)? Or are there a lot of people out there putting up with defective email software from Microsoft?

    To go at this from a slightly different perspective, is there some workaround that would allow one to turn off the simultaneous checking of multiple accounts in OL 2002 and go back to the sequential checking of each account, which seems to be the case with OL 2000 and Outlook Express? It occurred to me some time ago that this might be the problem, but it seems to be built in to the way OL 2002 works. Perhaps someone should suggest to MS that if this is a problem they think of a way to either turn this off or to offer an option. How would one go about doing that?

  4. #4
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    Re: Outlook 2002 (XP) (Office XP SP1)

    Ah... 3 account getting checked constantly... that makes it worse. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> The people with many accounts in their profile are the ones who complain the most about the problem. One guy has like 20 accounts and because OL checks all at once, the later accounts timed out. It is even worth with IMAP accounts, as it checks all the folders at once. Or attempts to. it's been reported many times AFAIK, but i dont think there is a KB on it.

    unfortunately, there is no way to change how outlook checks mail.

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