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  1. #1
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    Document View is Different (97 SR2)

    We have a form created by an employee. It's basically a table with some fill in spaces. She has one cell that contains 10 dashed lines. When this form is opened on another PC in our company - same make/model PC - all the same set up, the document only shows 9 dashe lines in the cell. You can widen the cell and all 10 will show, but I cannot figure out why it changes from one user to another like that. When I view the document on my PC (again, same setup as both other users, it is exactly the same as User1 - 10 dashed lines).

    I deleted normal.dot on User2. I checked margins on User2. I checked fonts, styles, pointed her to the same printer User1 and I are pointed to. Hmmm what else do I check? I know how to fix it for this form, but these two ladies share a lot of forms and this has happened before. Somehow, User2 has some setting that is different from User1. I even went so far as to uninstall/reinstall Office on both users so they would have the same defaults. No good.

    Any ideas?

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    Re: Document View is Different (97 SR2)

    Are the dashes the same when both machines print the page?

    Are the two machines using the same monitor resolutions and zoomed view settings? Same OS and printer drivers?

    Are the dashes characters/objects or are they tab leaders?

    Is the machine that shows only nine dashes wrapping the dashes or are they disappearing off to the right. If this is the case then the paragraph margin on the right may be outdented. Can this be happening by an attached template other than normal (combined with an Automatically Update Document Styles)?

    One last thing, have you compared the Compatibility settings in the options?
    Andrew Lockton, Chrysalis Design, Melbourne Australia

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    Re: Document View is Different (97 SR2)

    When User1 prints the document, she gets 10 dashes.
    When I print the document, I get 10 dashes.
    When User 2 prints the document, she gets 9 dashes.
    All are printing to HPLJ4 printer.
    User2's machine is not wrapping the dashes. If I move the right border of the table, the missing dash shows up - like it's hidden.
    I deleted normal.dot on all 3 machines. I checked Format, Styles and the normal style is exactly the same (fonts, etc) for all three.
    I checked compatibility options and there are no check marks on any of the items for any of the three users.

    It's really weird. I feel like I'm missing something very simple here.

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    Re: Document View is Different (97 SR2)

    Is the file based on the Normal.dot template or is a template attached?

    Perhaps you could post the file here and we can have a look at it. If it is too large strip out anything else and just send the offending table.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

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    Re: Document View is Different (97 SR2)

    Ok here's the file. There should be 10 dashed lines.
    Attached Files Attached Files

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    Re: Document View is Different (97 SR2)

    Hi Melanie

    You'll be pleased to know that I got 9 dashes on my Word2000 Win2K machine. The row height is set to Exactly which is why you don't see the wrapping. I suspect it is a font or Options>Compatibility issue but have modified the file slightly which should cover most eventualities. Have a look and see if this file is OK on the offending machines. I reduced the spaces and used justification to spread it out again.

    I would suggest however that the file is really only good for printing out blank and filling in by hand. A better way to do it is to do the underlines as table borders where you want to allow people the luxury of typing the details before printing. This would mean that that one table cell becomes ~20 cells with every second one having a thick bottom border and being wide. Every other one would have no border and be narrow. This would allow people to type into each cell (and tab twice) without affecting the underline. It would also remove the problem you have experienced. Note playing with the cell widths is a real PITA in Word 2000 and is much easier in Word 97 and earlier.
    Attached Files Attached Files
    Andrew Lockton, Chrysalis Design, Melbourne Australia

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    Re: Document View is Different (97 SR2)

    Thanks Andrew. This form was created by our Forms Coordinator, and she is extremely protective of the forms. I have tried before to give her suggestions for improvements, and she gets very offended. I talked to her later today and she explained that she sends these forms out for commercial printing and the printer always has to dink with them to get them to print correctly. I suggested she save it as pdf in the future and we won't have this problem.

    Thanks much!!

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    Re: Document View is Different (97 SR2)

    <hr>Note playing with the cell widths is a real PITA in Word 2000 and is much easier in Word 97 and earlier.<hr>
    Hi Andrew:
    Which is why I put the old "Cell Height & Width..." on the table context menus in Word 2000. You can find it listed under the Customize.../Commands tab as "TableFormatCell". When you drag it to a menu or toolbar, it becomes renamed to "Table Properties...". But don't let it fool you, it's really "Cell Height & Width". <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

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