Results 1 to 11 of 11
  1. #1
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    England
    Posts
    569
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Fixing Corrupt Word Doc. (XP)

    Hi,

    My Word doc keeps crashing, won't let me browse it.
    How can I identify what is causing this & fix the problem? Just stays open for a few secs. then hangs. I need to kill winword.exe from Task Manager just to use Word.
    Any other open Word docs. are also lost.

    Pls. help! Ta.

    m.q.

  2. #2
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boston, Massachusetts, USA
    Posts
    205
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Fixing Corrupt Word Doc. (XP)

    Try opening the document and immeditatly going to the very end of the document, do not scroll through the document to get to the end. Then select everything except the last paragraph mark and copy it to the clip board. Then close the document and open a blank new document. Paste the old doc into this new one. This should work unless you have any section breaks in your document. If the document is still giving you problems, try doing that again, but this time choose paste special unformatted text. You'll have to reformat the document, but at least you won't have to retype it. The worst case scenario is choosing recover text from any file from the file type pull down when you get to the open screen.
    Let me know if you have any questions.

  3. #3
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Fixing Corrupt Word Doc. (XP)

    I'm not sure what you mean about having to kill winword.exe from the task manager just to use it. I would try searching for and deleting any temp files. Check out <post#=135956>post 135956</post#>.
    Cheers,

  4. #4
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Fixing Corrupt Word Doc. (XP)

    What happens if you try to open it in an earlier version of Word (2000 or 97)?

    There are numerous ways that documents can become corrupted. Does this document contain any embedded objects, such as equations, or Excel, PowerPoint, Visio, etc. files? You could try opening the document on a machine that doesn't host the object's associated program, which might prevent the object from trying to refresh itself.

    I saw a brief reference to Ontrack Data International's EasyRecovery FileRepair suite, which claims to recover Word, Excel, PowerPoint, Access and Outlook files, as well as Zip files, for $339 (the more limited EasyRecovery DataRecovery product handles Word and Zip files for about $200). Ontrack's historical strength was recovering data from damaged media, so the prices are partially justified by those features. There is a trial edition of the Professional version that will let you view the recovered file, I think, not sure. However, it is a full 31MB version that just might be a bit too much to download. I haven't tried any of this stuff.

    Last resort: Recover Text From Any File...

  5. #5
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boston, Massachusetts, USA
    Posts
    205
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Doc corruption tools

    Has anyone out there actually tried any of the corruption recovery tools. If anyone knows of one that works VERY well, please let me know. I probably get calls on a couple corrupt docs every week, and would love to have a better solution than I do. Any insight or experience would be greatly appreciated.

  6. #6
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Winston-Salem, North Carolina, USA
    Posts
    224
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Doc corruption tools

    This is not really a corrupt document recovery tool, but I really like DocXTools from Microsystems for cleaning up converted documents before they corrupt. I would say that the vast majority of our corruption problems occur in converted documents. We try to encourage our users to bring us documents when they start acting up in the hope that we can clean up the problem before they crash irretrievably.

    Lee Morgan

    Lee Morgan

  7. #7
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boston, Massachusetts, USA
    Posts
    205
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Doc corruption tools

    I LOVED the microsystems tools, and they work fantastically. However, they would not sell us a single user license for the product. They insisted that we buy for the entire firm, which was way out of our price range (by many many thousands).

  8. #8
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Toronto, Ontario, Canada
    Posts
    230
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Doc corruption tools

    <img src=/S/yep.gif border=0 alt=yep width=15 height=15>re Microsystems licensing! Encountered simlar situation relicensing for other products: It doesn't matter if only ~ 300 out of 785 of our firm would use the product, they want to extract a fee for each computer user. <img src=/S/ouch.gif border=0 alt=ouch width=15 height=15>
    Patricia

  9. #9
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Winston-Salem, North Carolina, USA
    Posts
    224
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Doc corruption tools

    I forgot about that. That's a new policy for them, and our contract predated that decision. It's a great product, and they have some improvements in the works that make putting it on user's desktops a great idea, but we decided not to go that route either because of the cost. One of the new features is that it can be set to check a document as you open it, then flash a warning message if it encounters potentially corrupting problems in the document. I really, really, really wanted that for our users. (sigh)

    Lee Morgan

  10. #10
    Lounger
    Join Date
    Jul 2002
    Posts
    40
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Doc corruption tools

    We use CrossFingers from Levit & James. It has saved our butts several times. We are very happy with all their products.

  11. #11
    5 Star Lounger
    Join Date
    Dec 2000
    Location
    Calgary, Alberta, Canada
    Posts
    818
    Thanks
    6
    Thanked 1 Time in 1 Post

    Re: Fixing Corrupt Word Doc. (XP)

    One thing that I know works sometimes in Word 98 and 2K is to open the file, save it in .RTF format, close it, open the RTF file and save it as a .doc file. Don't know why this works, but it recently saved a colleague of mine (Word 98) from losing a 45 page document that had somehow become corrupt. I don't know if this will work in XP, but you never know. Probably depends on the source of the corruption. HTH

    Ron M

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •