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  1. #1
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    Normal.dot is missing (XP)

    Word XP is installed on a notebook computer (with no network connection). I have opened Word, created and saved autotext, and exited Word. But when I do a search in the Windows Explorer there is no file called normal.dot anywhere on the C: drive. Any ideas? Surely it can't be a "hidden" file. And it must have saved because the autotext works when I go into Word again. (There are no macros or anything that might redirect the autotext to a different template.)

  2. #2
    Uranium Lounger
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    Re: Normal.dot is missing (XP)


  3. #3
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    Re: Normal.dot is missing (XP)

    I've already taken a look at these, and they're very helpful in explaining how XP works as compared to 2000 and 97. But normal.dot wasn't in any of the places it's supposed to be. That's why I did a search, thinking it must be there somewhere!

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    Re: Normal.dot is missing (XP)

    "Surely it can't be a "hidden" file" YES it is <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15>

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Normal.dot is missing (XP)

    This comes up every few months: search will not look inside hidden folders unless you enable it in Windows Explorer. So... if Normal.dot is here:

    Cocuments and Settings<Username>Application DataMicrosoftTemplates

    and Application Data is a hidden folder (see below) then search won't find it. To change the setting, see the illustration:
    Attached Images Attached Images

  6. #6
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    Re: Normal.dot is missing (XP)

    It never occurred to me that good old Microsoft would hide the most important files! I'll certainly give that a try. Thanks for the help.

  7. #7
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    Re: Normal.dot is missing (XP)

    Hi Susan:
    I've been away for awhile & couldn't get back to you right away. There is some additional information that I have about normal.dot in Word 2002. If you do a fresh install of Word 2002, or if you delete Normal.Dot, Word 2002 will not create a brand new one from scratch when restarting. Instead, it appears that the default values that used to be written to Normal.Dot are maintained internally in Word. This is confirmed by the following wording in Microsoft's Knowledge Base article Q290232:

    "...if the global template (Normal.dot) does not exist in Microsoft Word with which to create a blank document, Word uses its internally stored settings to create a new blank document."

    So, it seems that until you decide to change the defaults, normal.dot doesn't exist in Word 2002. I would think that by changing a style or default font or creating a simple macro, normal.dot will "appear".

    Hope this helps.

  8. #8
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    Re: Normal.dot is missing (XP)

    Actually, I already knew that. That's why I saved an autotext and quit Word before searching for normal.dot. And the autotext was still there when I next opened Word, so obviously it saved somewhere -- and I definitely did not save it to a specially created file, I saved it the basic way that's supposed to save it to normal.dot. I think my best bet may be that it's a hidden file. But this was on a client's computer and I haven't been back to their office so haven't been able to check for sure.

    Thanks for all the good suggestions!

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