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  1. #1
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    Can't insert Org Chart (97 Sr2 on Win2K)

    Trying to insert an org chart by clicking Insert picture, organizaiton chart. I get an error: The server application force file or item can't be found. Reinstall the server application. This is on a Dell laptop running Windows 2K.

    Yet, I can get the org chart fine from another PC - a Dell tower running Windows 2k.

    I was thinking it might like a corrupt template file. What is the template file for PowerPoint?Does it work like Normal.dot in Word?? Delete it or rename it and it will recreate itself when you launch the program? I tried uninstalling/reinstalling Office, but that didn't work. Any ideas?

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    Super Moderator jscher2000's Avatar
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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    I haven't used this little feature, or if I did, I gave up quickly. This might not be part of the "typical" installation of Office. Did you comb through the custom install options? Unfortunately, I can't remember how to get to them in Office 97...

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    Well, it comes with the standard installation. It works fine on all other PCs. I reinstalled Office, and it still doesn't work. ahhh Ok. I'll keep researching. Thanks.

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    Hi Melanie
    Just tried to insert an org chart on my PC (PPT2K running on W2K) and got the attached error.
    Seems as if Org Chart, although a standard part of PPT, is not installated by default. (I didn't know this until I tried as I had the PC built for me)
    So could it just be that it isn't installed on that particular PC?
    Attached Images Attached Images
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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    I have inserted an org chart into PPT (version 97 Professional) without trouble, was the original install of 97 a full install or a customized install, or it is possible that the version was a Standard rather than Professional 97 office disc?

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    The Orgchart program is installed - Office was a full install with no customizations (the same as all the PCs in our company). The error we are receiving seems to have something to do with a shared component. After researching, we have found that the error only occurs on three computers - all used by the same person who has several programs that none of the other users have. It is not her user profile because I have logged on as me and the error occurs only on her PC. So... we are thinking that she has some program that is interfering with this program. Right now we are setting up a new pc and will add Office and then add each program this user has and try the Orgchart after each program install till we find the program that interferes. We went through every registry setting and compared it to another PC that works fine - there are no differences.

    Some of the unique programs she has on her pc are: CorelDraw, PageMaker, Adobe Acrobat 5, Adobe PhotoShop, Adobe Illustrator, Dreamweaver Fireworks.... do you know if any of these would interfere?

    Thanks for any input you have. It's just weird that her PCs are the only ones that have this problem. She can log onto any other PC and it works fine. Anyone who logs onto her PCs gets the errors.

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    Super Moderator jscher2000's Avatar
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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    I'd guess CorelDraw, and not because of any MS vs. Corel conspiracy theory: it is the most likely of those to have Org Chart functionality built in.

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    Hi Melanie, I use PPT and Adobe graphics programs constantly and found no problems, but Corel can be troublesome combined with other programs containing CAG files (clip art gallary), some time back I had a lot of trouble with my PPT when Corel Draw was loaded (even with other multiple non MS programs installed as well). The conflict seemed to be the system did not know which clip art gallary to open (cag) with so many files having the same file extension, to resolve the problem I ended up uninstalling Corel and PPT, then reinstalling PPT, have had no trouble since. I still have and use Adobe as well as other picture programs on the same system without trouble. I would certainly try uninstalling Corel and see if that resolves the problem. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    Since I have both Coreldraw and PowerPoint installed on this PC I just checked and it works fine, but this is PPT 2000 SR1a and CorelDraw 9 SP1

    StuartR

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    This solution might sound really odd, but this happened to me about three years ago with PPT 97. Forgot who I called for help, but he searched a database for this problem, and found that I needed to check how many fonts I had installed on my machine (yikes, I had 850). I copied all but about 300 fonts into a folder separate from the main fonts folder...and voila, my org chart would then work. If you have a lot of graphic programs loaded on these machines, my guess is that you have a bunch of fonts as well. Good luck!

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    Will test this today, but that makes perfect sense. She has a TON of fonts... more than I ever knew even existed! Thanks. I uninstalled Corel, but that didn't make a difference, so I will try the font theory. I'll let you know.

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    Re: Can't insert Org Chart (97 Sr2 on Win2K)

    AhHA! That was it! She had 2600 fonts installed. When I moved the fonts off from her hard drive, the org chart works beautifully! Thank you - I never would have made that connection on my own.

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