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  1. #1
    New Lounger
    Join Date
    Aug 2002
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    Computer locks up opening any document (Word 2000)

    Word 2000 in office has suddenly taken a dislike to me. Whenever I try to open a word document, the computer hooks up and I have to reboot. Spreadsheets etc I can open ok, I have had this problem before and I think it could be something to do with the data registry, any ideas please?

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Silicon Valley, USA
    Thanked 93 Times in 89 Posts

    Re: Computer locks up opening any document (Word 2000)

    Diagnostic questions:

    (1) Will Word start up from a program icon or from the Start menu and create a new blank document okay?

    (2) Will Word start up without add-ins and global templates running? Check this by going to Start, Run...

    winword.exe /a

    If neither of the above works, you might have to reinstall Word or clear your data key. The data key is a blob of data in the Registry that stores certain Word options and preferences. Phil explained how to find and delete it in <!post=Post #148410,148410>Post #148410<!/post>.

    If you can run Word without add-ins and global templates, try the following general troubleshooting steps:

    <UL>(a) Rename all templates on your computer (e.g.,;

    ([img]/forums/images/smilies/cool.gif[/img] Rename all templates in your WordStartup folder (e.g., change the extension to .dog) or move them into a different folder temporarily. There may be multiple Startup folders, and their location may vary with the version of Windows you are running.

    When you start Word, it will create a new template, which you should save, if prompted to do so. You then can add the add-ins and global templates back as needed or one-by-one until you find the problem.[/list]If you cannot open a document even with all of the above, then possibly there are customizations or corruption in the documents themselves. That would call for more digging!

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