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2002-08-04, 23:47 #1
- Join Date
- Aug 2002
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Computer locks up opening any document (Word 2000)
Word 2000 in office has suddenly taken a dislike to me. Whenever I try to open a word document, the computer hooks up and I have to reboot. Spreadsheets etc I can open ok, I have had this problem before and I think it could be something to do with the data registry, any ideas please?
2002-08-05, 00:10 #2
- Join Date
- Feb 2001
- Silicon Valley, USA
- Thanked 93 Times in 89 Posts
Re: Computer locks up opening any document (Word 2000)
(1) Will Word start up from a program icon or from the Start menu and create a new blank document okay?
(2) Will Word start up without add-ins and global templates running? Check this by going to Start, Run...
If neither of the above works, you might have to reinstall Word or clear your data key. The data key is a blob of data in the Registry that stores certain Word options and preferences. Phil explained how to find and delete it in <!post=Post #148410,148410>Post #148410<!/post>.
If you can run Word without add-ins and global templates, try the following general troubleshooting steps:
<UL>(a) Rename all Normal.dot templates on your computer (e.g., oldNormal.dot);
([img]/forums/images/smilies/cool.gif[/img] Rename all templates in your WordStartup folder (e.g., change the extension to .dog) or move them into a different folder temporarily. There may be multiple Startup folders, and their location may vary with the version of Windows you are running.
When you start Word, it will create a new Normal.dot template, which you should save, if prompted to do so. You then can add the add-ins and global templates back as needed or one-by-one until you find the problem.[/list]If you cannot open a document even with all of the above, then possibly there are customizations or corruption in the documents themselves. That would call for more digging!