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  1. #1
    New Lounger
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    normal.dot unending bloat (2002)

    Running Word 2002 from Office xp-pro on win xp home. I haven't found this exact issue in the existing posts. It happens 100% of the time:

    1. Open Word with no normal.dot present.

    2. Do anything or do nothing whatsoever -- doesn't matter

    3. Close Word -- save document or not -- doesn't matter

    4. Word displays the "changes made to global template" message -- whether a change was actually made (obviously OK), or nothing whatsoever was none except open and close a blank document (not OK)

    5. Click OK and a normal.dot appears (as expected) or click "do not save" and a new normal.dot still appears (not expected) This normal.dot file is about 90K

    Now things get interesting...

    6. Open Word again and do anything or do nothing whatsover. If anything is done, or if I do nothing but open and close a blank document, the same sequence happens again -- the global template change message appears and, whether one clicks OK or not, normal.dot grows by another 90k. This keeps happening until normal.dot becomes so large that Word will not open.

    7. Even more interesting: assume that I make changes that actually should impact normal.dot. When I exit Word, normal.dot grows by much more than 90K. However, THE CHANGES DO NOT APPEAR IN NORMAL.DOT! Say I change a few styles and want the changes in the template. Whan I exit Word and tell it to save the global template, normal.dot grows by 300+ K--but the next time I open Word, the changes are not there.

    I can block this process by making normal.dot "read only". In this case, the "global template changed" message still appears but normal.dot does not grow. However, this is obviously abnormal and prevents me from changing normal.dot when I need to do so.

    I tried removing every add-on I know about, but this does not affect Word's behaviour. Completely cleaning out the installation (including manually purging the registry) and reinstalling does not solve the problem. I tried putting Word 2000 on this machine and did NOT get the problem--normal.dot behaved exactly as I expected.

    Can anyone identify a cause/cure for this??

  2. #2
    Uranium Lounger
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    Re: normal.dot unending bloat (2002)

    <P ID="edit" class=small>Edited by Phil Rabichow on 07-Aug-02 15:01.</P>Since you've checked other possibilities:
    1. You may be infected with a macro virus. See if there are any Auto macros (Alt+F8) listed in normal.dot. Run an up-to-date virus scanner.
    2. Microsoft lists stamps.com internet postage add-in as a problem (although you say you've checked add-ins). See Q291352.

    Good luck.
    P.S. I forgot. Have you tried renaming normal.dot to make sure it's not just corrupted? I'd try that first.

  3. #3
    2 Star Lounger
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    Re: normal.dot unending bloat (2002)

    I had the same prob., but was able to trace it back to an install of WinFaxPro. Seems WinFaxPro added a
    template that - at least I - can't modify. The template is WFWORD2K.dot. I changed the name to WFWORD2K.tod
    and now I don't get the "A change has been made to the......" every time.
    Hope this helps.

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