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Thread: Disk 2

  1. #1
    fuadmyahya
    Guest

    Disk 2

    To reslove a nagging problem that I could not resolve otherwise, I recently had to uninstall Office 2000 (Premium), delete the remaining folder, delete the registry keys, then reinstall. The problem I was trying to resolve has disappeared, but I have a new problem: When I tried installing Disk 2, I got this message:

    The system administrator has set policies to prevent this installation.

    All applications from Disk 1 are working fine. My computer is running Windows Me. It is not connected to a network. How can I fix this?



    Fuad

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Disk 2

    Is this the CD with Publisher, Small Business Tools and clip art?

    It is possible that your uninstall did not properly uninstall after all. Check out this MS Knowledge Base article for bad news about removing the GUID from the registry. Bad news because you might need to uninstall again before doing it.

    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q269/2/32.ASP>http://support.microsoft.com/support/kb/ar...s/Q269/2/32.ASP</A>

  3. #3
    fuadmyahya
    Guest

    Re: Disk 2

    Thanks. The knowledge Base Article was very helpful. It enabled me to install Disk 2. During installation, the installer brought out a message saying that some errors were encountered and were corrected, and that in order for the corrections to take effect, the computer needed to be restarted. When I clicked OK, the computer restarted before the setup of Disk 2 was complete. After the computer restarted, I tried to go back to the setup process, but the computer froze. I restarted the computer then I tried Detect and Repair from within Publisher. This time, although the computer did not freeze, the setup process seemed to go through an interminable spin without moving. When I pressed the Cancel button, the installer brought out two messages about errors. The first was:

    Internal Error 2905: Please contact product support for assistance.

    The second was:

    Error 1712: One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible.

    I was unable to locate any knowledge base article for these errors. For some reason, the KBA search page yields no results, no matter what I search for. I don't know what I am doing wrong. Could you help me with these two errors. My objective is to correct the installation of Disk 2 so that the setup process for any reason (uninstall, add/remove features, reinstall, detect and repair) would proceed correctly. Thanks.

  4. #4
    ileacy
    Guest

    Re: Disk 2

    The following articles might help.

    OFF2000: Listing of Windows Installer Errors (1000-1999)
    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q228/5/36.ASP>http://support.microsoft.com/support/kb/ar...s/Q228/5/36.ASP</A>

    OFF2000: Listing of Windows Installer Errors (2000-2999)
    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q229/6/78.ASP>http://support.microsoft.com/support/kb/ar...s/Q229/6/78.ASP</A>

    OFF2000: Utility to Help Interpret Setup Log Files
    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q240/7/84.ASP>http://support.microsoft.com/support/kb/ar...s/Q240/7/84.ASP</A>

  5. #5
    fuadmyahya
    Guest

    Re: Disk 2

    Thanks for the KBAs. It is nice to have these lists of errors, but without links to specific KBAs dealing with each error, I not sure how to make use of these lists. At the bottom of each of the two lists, there are a few links to a few KBAs dealing with a few errors, but not the two errors I have reported.

    Since setup is not working the way it is supposed to, does that preclude any way of uninstalling the software? Is there a universal way to uninstall in case of a problem with the Setup process?

  6. #6
    ileacy
    Guest

    Re: Disk 2

    OFF2000: Utility to Completely Remove Remaining Office CD1 Files and Registry Entries
    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q239/9/38.ASP>http://support.microsoft.com/support/kb/ar...s/Q239/9/38.ASP</A>

  7. #7
    fuadmyahya
    Guest

    Re: Disk 2

    A very helpful utility indeed as far as Disk 1 is concerned. What about Disk 2? That is where my problem is.

  8. #8
    ileacy
    Guest

    Re: Disk 2

    I would probably use <A target="_blank" HREF=http://www.wopr.com/cgi-bin/w3t/showflat.pl?Cat=&Board=free&Number=16719&page=0&vi ew=collapsed&sb=5>RegCleaner</A> to clean up.

    When I tested it recently it immediately helped my locate and fix some problems that had been dogging me for some time.

    Give it a try and let me know what you think.

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