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  1. #1
    New Lounger
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    Outlook XP (IMO)

    Hi all, just built a new computer. I installed Office XP and deleted the new PST file that it created by default. I then told it to look at my original PST file, which resides in the "my documents/Outlook" folder, (makes it easy to make a backup) all's fine so far. I then go about installing the Email addresses that I have. The settings that I am using are correct according to the ISP. Outlook XP has a 'test settings' icon which I try and receive the congradulations message. Norton Antivirus Email scanner flashes up its message as it should, so I assume all is well. I can send and receive my Yahoo account (setup in Outlook) without too much drama. the ISP (Broadband) account will receive all day long, but won't send a manually created Email. I get the message that outlook "timed out waiting for a response from the SMTP server". From what I have gathered from reading previous posts here and elsewhere, it seems that I shouldn't have done what I did, (delete the PST and point it to my original) I have setup Outlook Express (Windows XP) with my ISP and it works fine.

    Questions
    Am I on the right track? If not where am I going wrong?
    Is there a quick and dirty way to fix this? and How?
    Is there a web address that explains how to go about setting up Outlook XP properly?

    Gratefully

    Robert

    <img src=/S/igiveup.gif border=0 alt=igiveup width=31 height=23>

  2. #2
    New Lounger
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    Re: Outlook XP (IMO)

    The problem resides in Norton antivirus 2002. when I uninstalled it the problem went away and I can send and receive email as per normal. I have since reinstalled NAV only to have the problem return. Now the new problem of unprotected email??? any thoughts?

    Robert

  3. #3
    Platinum Lounger
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    Re: Outlook XP (IMO)

    it's the mail scan feature - disable it.

  4. #4
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    Re: Outlook XP (IMO)

    Thank you Mary for the reply. If I disable the mail scan won't this make me more susecpable to virus activity? I have a cable connection and it is often on whilst I am at away from the computer.

    Robert

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Outlook XP (IMO)

    There are two layers of protection in most desktop antivirus products: (1) file scanning, and (2) message body scanning. The first kicks in whenever you interact with the file system. For example, if you try to open an attachment, Outlook must write it to the temp folder, and this will trigger a scan of the attachment. However, this will not stop scripts from running in HTML messages. For that, you must put Outlook in the Restricted Zone and make sure that Active Scripting is disabled for the Restricted Zone. (If this is not familiar, search this board for more info.) You also should turn off the preview pane.

    Message body scanning actually scans the body of the message and attachments before it enters your mailbox. It does this by interposing a software agent on your computer and telling Outlook that the agent is your mail server. When Outlook tries to get mail from the agent, the agent passes the information (account information, mail server, password) to your real mail server, and inspects the messages before returning them to Outlook. It's an extra level of security that may or may not be worthwhile, depending on your individual situation and paranoia level.

    Whether you can keep mail scanning AND fix the problem with your STMP server depends on your account, but it probably is possible. Check your mail server tab (Tools > Accounts) and if Norton has changed your SMTP server to the local agent (e.g., localhost or 127.0.0.1), change it back to your real server settings. If this fixes it, great. If not, perhaps there is an authentication option that also needs adjustment. (Symantec's knowledge base searching leaves a lot to be desired; I couldn't wade through the hundreds of responses.)

  6. #6
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    Re: Outlook XP (IMO)

    Hi all, i have since had the time to fiddle around. I reinstalled Norton Antivirus 2002, the same problem reoccured. i then went into NAV and un-ticked the "Scan outgoing messages" that fixed the problem and i am currently a happy emailer!

    Thankyou for your help, and i hope that this post helps pthers in future.

    Robert

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