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  1. #1
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    Word attachment crash my computer (outlook xp, word xp)

    When I receive word attachments I can see them for a split second and it looks ok, not garbled at all then I get the blue screen of death that says something like "A fatal exception has occurred at OE at 017F:BFF9DFFF" or everything just freezes. I have to send them to my friends and they open them and insert them into the message so i can read them. I can receive word attachments from myself and open them just fine. This only happens to word attachments. I am on Win98SE and have outlook xp and word XP.

  2. #2
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    Re: Word attachment crash my computer (outlook xp, word xp)

    Do you have Word set as your default mail format? If so, that could be the problem.

  3. #3
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    Re: Word attachment crash my computer (outlook xp, word xp)

    No, I'm a palin text kind of guy.

  4. #4
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    Re: Word attachment crash my computer (outlook xp, word xp)

    Okay, then a few more things to try:
    First, do you have Word already open when you try to open the email attachments? If not, open Word first and see if this fixes the problem.
    Second: Can you right click on the attachment, chose save, then open it in Word? I don't suggest this as a permanent work around, but rather as a way to determine if it is a problem with Word, Outlook, or even possibly the attachments. Also, if you have a yahoo or hotmail account, see if you can forward the email message with attachment there, and see if it opens from that point.
    If, everything seems to work, except opening it from the Outlook message, try running the Office Repair.

    I hope this helps.

  5. #5
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    Re: Word attachment crash my computer (outlook xp, word xp)

    I tried everything you suggested. I even downloaded and installed the big new patch. I can send attachments to myself with no problems. Here is an attachment I got today that crashes my computer with the same error message. I think it's a pretty simple .doc . I can't send it because it's 103kb. but it's just a calendar of events from a local restaurant.

  6. #6
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    Re: Word attachment crash my computer (outlook xp, word xp)

    When you saved the attachment first, then opened it in Word, what happened?

  7. #7
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    Re: Word attachment crash my computer (outlook xp, word xp)

    It crashed just the same. ( Fatal Exception 017F:BFF9DFFF) Interestingly enough I was able to open a small (21 kb) .doc attachment that was just sent to me ok.

  8. #8
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    Re: Word attachment crash my computer (outlook xp, word xp)

    I did a little research, and although I can't give you a way to fix it, I think I know what the problem is. It looks like it is caused by a problem with your video drivers. That makes sense because you are seeing some sort of image in word right before it crashes.
    go to www.dejanews.com and do a search on Fatal Exception 017F:BFF9DFFF. That may be able to give you some better answers that I can.

    Sorry! <img src=/S/igiveup.gif border=0 alt=igiveup width=31 height=23>

  9. #9
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    Re: Word attachment crash my computer (outlook xp, word xp)

    I thank you so much. A video driver problem is something I never considered but my video card is very old ( diamond stealth 64, from win3.1) but it's never (before this given me any trouble so i never upgraded. You have been a great help.

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