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  1. #1
    New Lounger
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    Can't delete email from Outlook (Win 98 - Outlook 2000 SR-1 (9.0.0.4527))

    I have an email sent to me that I cannot seem to get out of my 'Deleted' folder. The email has nothing listed in the 'FROM' column. Each time I try to access the email in any way (display/delete/forward)...anything.....Outlook crashes. I have searched Microsoft's site for help. The error I receive is: "Outlook caused an invalid page fault in module PSTPRX32.DLL at 017f:3ff631f2".

    Can anyone help me?


    Thanks in advance for any help offered. - SteveO

  2. #2
    3 Star Lounger
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    Re: Can't delete email from Outlook (Win 98 - Outlook 2000 SR-1 (9.0.0.452

    Have you tried running the office repair feature?

  3. #3
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    Re: Can't delete email from Outlook (Win 98 - Outlook 2000 SR-1 (9.0.0.452

    No I haven't yet. Is there anything I should be aware of before running that?

    PS - Thanks for responding.

  4. #4
    3 Star Lounger
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    Re: Can't delete email from Outlook (Win 98 - Outlook 2000 SR-1 (9.0.0.452

    I have had a lot of luck with it in the past. If it doesn't work, it might be a corrupt message, in which case I think their might be some sort of mailbox repair which would have to be run on your mailbox (assuming you are using Exchange), but I don't know much about that. Try the office repair first and see if it works. It's one of the first things I try when Office is repeatedly crashing. It is only going to repair office files, so your personal files should be fine.

  5. #5
    Plutonium Lounger Leif's Avatar
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    Re: Can't delete email from Outlook (Win 98 - Outlook 2000 SR-1 (9.0.0.452

    Try:
    Q272227: OL2000: How to Find and Run the Inbox Repair Tool
    which may well sort out any corrupt message.

    If that doesn't work, an old trick is to click to select the message above the corrupt message, hold down shift and then click to select the message below the corrupt message, then hit Delete. (This selects all three messages without focusing on the bad one in the middle.) If you don't have any messages to delete, compose, save then delete two to yourself, one with a Subject of "aaaa" the other with "zzzzz" and sort on the subject - that should force the rogue message in between them.

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