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  1. #1
    New Lounger
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    XPHome crashed, lost administrator password (XPHome original )

    Hi All
    My XP has gone PHUT in a bad way. I have a new notebook, only 3 months old. It was pre-loaded with XP home. Since i've had the machine I've added an external cdrom burner and software including Dreamweaver, Ulead Photo Impact, Nero Burning Rom. Nothing big bad or scary.

    Everything has been rosy until this week when it just started turning itself off and re-booting for no apparent reason. This seemed to be completely random. I'm certain it's not a virus as PCcillin is always running and up to date.
    Got the blue screen of death a few times, and then it went into a cycle of getting halfway through bootup, then turning off and starting again. Forever.

    Pressing F8 and trying all options there (safe mode, last good config etc) all have the same result.
    Threw in the XP cd and attempted a Recovery.
    Here it gets a bit weird. When it begins the Recovery it asks for an Administrator Password, which by default should be blank. Except it isn't blank. Contacted the supplier of the machine to ask what he put as Administrator Password when he loaded the software. He said "XP has an administrator password???" Great.
    So Recovery don't work.
    Tried to install over the top and repair. This appeared to work well until it got to about 99% when it said "Setup can not set the required Windows XP configuration information. This indicates an internal setup error. Contact your system administrator."

    According to MSKB the Internal Setup Error notice implies a piece of hardware is not compatible with XP. But the only peripheral that has been added to the machine is an external cdrom burner which has been fine since the day i got it 3 months ago.

    So i'm completely stuck. Anyone got any ideas??? Is it possible to break the administrator password? What would the hardware incompatibility be??? I'm contemplating going back to win98. Hmmm...

    cheers
    --jo

  2. #2
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    Re: XPHome crashed, lost administrator password (XPHome original )

    You need to try the recover withOUT the external devices. The recover will restore to the factory settings and then you must add your other hardware and software.

    As for the Admin password all you needed to do was to hit the "enter" key, No spaces or any other keys.
    Once you get your system running again, I would add a Admin password, so you have control of your machine.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    New Lounger
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    Re: XPHome crashed, lost administrator password (XPHome original )

    First thing i did was unplug the externals. Recover doesn't work with or without the external devices.

    And the admin password - hitting the enter key was exactly what I did do - it told me the passowrd was invalid, so i had to assume there was some other password entered at another time. Since I didn't previously assign a password, and the guy who loaded the software swears he didn't either, the whole thing is very strange IMO.

    --jo

  4. #4
    4 Star Lounger
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    Re: XPHome crashed, lost administrator password (XPHome original )

    This is a long shot, but is it possible you originally set up using your own id and password, the machine will take the first user as the "Administrator" unless otherwise told. (Did that make sense??????) I found that XP Home did exactly that, but had the grace to show the user name, underneath it does state Administrator. Then I had the option to remove the word Administrator if I wished, I never bothered to, but maybe you did? Try your first password if you have not done so already, have nothing to lose except your mind. :-)

  5. #5
    Plutonium Lounger
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    Re: XPHome crashed, lost administrator password (X

    No one has mentioned it yet, so I'll throw this in. Spontaneous reboots have been knwon to happen (to me) when there is BAD or incompatible RAM in a machine. Obviously this shouldn't be the case with a 3 month old machine, but it could be. You didn't say who "the guy" who loaded....etc. is, so I hope you've got a warranty of some kind. Best of luck....

  6. #6
    4 Star Lounger
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    Re: XPHome Administrator

    Dave, do you have any thoughts, I am trying to change the "administrator" on a new XP Home notebook, I have tried creating another user account, then going into the properties of the original "Administrator", but I am having trouble trying to remove the XP Administrator to another user (even though I have the correct password etc). What am missing?

  7. #7
    Uranium Lounger
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    Re: XPHome Administrator

    Not 100% sure what you're aiming to do - the best route, if I understand it, is to give the new user profile administrative capabilities, and then disable the default account. This is a fairly common Windows NT security practice, since hackers will try to hit the "Administrator" account first - disabling it closes that loophole.
    -Mark

  8. #8
    4 Star Lounger
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    Re: XP Home Administrator

    Yes! Exactly right, more to see if it can be done rather than out of necessity. Fortunately the owner of the notebook was the first account I set up, not knowing it automatically takes on the role of Administrator. I have tried to give another user administrative capabilities, but as soon as I type in Administrator, XP correctly tells me the account already exists, therefore I figured I have to change it another way. I will try deleting the original account, in theory if I set it up, I should be able to do so, yes, she says hopefully. I'm learning, honest I am..... <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16> <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  9. #9
    Uranium Lounger
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    Re: XP Home Administrator

    I stated in another post not so long ago that everything I learned, I learned by breaking. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> You're light years ahead of my aunts and uncles, who lose every last shred of common sense the moment they turn their computers on!!

    I seem to recall that you can't delete the Administrator account. Just create a completely new user profile, with whatever name you want it to have (not Administrator) - and then make that new account member of the Administrators group. Once you've confirmed that the new admin account works, disable the default one that is actually named Administrator. Administrative privileges in XP are set by making the user a member of the administrator group, which is mildly confusing because there is also a user account with the same name. <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>
    -Mark

  10. #10
    Plutonium Lounger
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    Re: XP Home Administrator

    Amen, Mark, glad you said that. I just came on and was gonna jump in and tell her that you CAN'T delete the "Administrator" account, only disable (hide) it. It was recommended to me by a long-time NT/2000 user friend that I should create an additional user profile with Administrator rights and just let it sit there, unused, in case my "main" logon ever got broken.

  11. #11
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    Re: XP Home Administrator

    As stated above the "administrator" can NOT be deleted. There will be times that you will NEED the administrator account. I have found that the best way is NOT to use it as a user account and to give it a password that NO ONE would remember, just make sure you can remember or have access to it a list of passwords and NOT on your machine. I think you can use up to 12 digets including upper and lower case and some special digets.

    Also if you are running "Home" version the ONLY way to get to the "administrator" account is in the "Safe Mode".

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  12. #12
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    Re: XPHome crashed, lost administrator password (XPHome original )

    The problem with the blank administrator password for XPHome is a known issue at Microsoft. I have the same problem on my Dell8200. The problem is due to the software used to create the XP/Home image by OEMs. There is a MS KB article (Q308402) that describes a fix, but they note that should not be used unless it is an emergency. The fix is supposed to be included in the XP Service Pack due out soon. Check the KB article and call MS if you want to try it. I decided to wait.

  13. #13
    4 Star Lounger
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    Wonderful people!

    You guys are just WONDERFUL. I have learned more in the last day about XP from you lovely people answering me than I have in the last 6 months. All comments helped heaps! Mark, thank you so much, I have successfully fixed the Administrator account, kept it separate from another 2 accounts created which now have "limited" access only. Very cool! <img src=/S/cool.gif border=0 alt=cool width=15 height=15>

    Al, thanks for your input too, now I understand I have to create another account and make sure it is in place as Administrator before altering or deleting the previous one! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    Dave, as advised I have made the Administrator account, a non user account, which has made everything much easier. Between the 3 of you I believe I actually understand XP's administrator purposes now! Once again, thank you all very much. Saved me a mountain of time. <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>

  14. #14
    4 Star Lounger
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    Re: XP Home Administrator

    Great tip Dave - thanks youI I'm only running XP Home on this new machine, and somehow managed to achieve the changes before reading your post about Safe mode. So, I don't know how I fixed it without using safe mode, but so far it all seems okay. The test will be when I return the machine to the owner tomorrow, its a new notebook with 2 users, now a third with the administrator account kept apart. Maybe it was just luck because the machine was still in its box when I opened and began setting it up I feel confident with 98, and ME (which has not given me many problems actually even though it seems to be unpopular). XP is new to me, and I am only on an occasional machine using it. I will go cross eyed between the 3 platforms! <img src=/S/eyeout.gif border=0 alt=eyeout width=15 height=15>

  15. #15
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    Re: XP Home Administrator

    Bruce, AFAIK the Admin account is the same as an account with admin privileges. It is there so an account exists when you first start the machine that can do everything needed to get the PC where you need it. By Master admin if you mean the Admin that came with the machine leave it as Administrator but assign a strong password to it. If you don't like to leave the admin account just create a new one with a name you'd know, assign a strong password, give it admin privleges, disable the original admin account. With XPP you can login using the administator account in normal mode. If you normally login to a domain you just have to login to the local machine (i.e. workgroup) instead when using the administrator account.

    HTH, Joe
    Joe

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