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  1. #1
    New Lounger
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    Document corruption (Several versions)

    Hi,

    We have the following problems:

    <UL><LI>Internal documents can become fully corrupted or semi-corrupted
    <LI>Documents sent to the client can become fully corrupted or semi-corrupted
    <LI>Documents received from the client can become fully corrupted or semi-corrupted[/list]Fully corrupted means that the document can't be opened in the original application.
    Semi-corrupted means that the document can be opened in the original application, but that there is a corruption in part of the file or in the template.

    Our experience points us the following possible causes:

    <UL><LI>Users using different Windows environments (for example Win95/Win2K, Win95heb/Win2K, etc.)
    <LI>Users using a different version of Office (for example Office97/Office2K, Office97heb/Office2K, Office2K/Office2K with Language Pack, localized versions of Office 97/Office2K, etc.)
    <LI>Users are not using the approved internal templates
    <LI>Users are copying from non-approved templates and have corrupted the approved internal Templates
    <LI>A combination of some of the above[/list]At present more documents are getting corrupted. Does someone have the same kind of experience or a solution to these problems?

    Thanks
    Gideon Vos

  2. #2
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    Re: Document corruption (Several versions)

    Gideon (nice name),

    >>Does someone have the same kind of experience or a solution to these problems?

    Ha!! Do we? I should say...

    >>Users using different Windows environments (for example Win95/Win2K, Win95heb/Win2K, etc.)

    >>Users using a different version of Office (for example Office97/Office2K, Office97heb/Office2K, Office2K/Office2K with Language Pack, localized versions of Office 97/Office2K, etc.)

    The above two: highly unlikely a cause of any corruption (unless it's at the corporate level -- I know nothing about that)

    >>Users are not using the approved internal templates
    >>Users are copying from non-approved templates and have corrupted the approved internal Templates

    These two: Could be -- depends on what's in the templates.

    You need to isolate a PC that defintely produces the corruption. Then examine the Word configuration on that PC.

    What add-ins load when Word starts? Try running Word without any startup macros.
    What code executes in those add-ins?
    Viruses in code?
    Normal.dot file corrupted?
    Word Settings reg keys corrupted?
    Hard disk drives full of cross-links, orphans, etc.

    Just a few things that come to mind.
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
    <img src=/w3timages/blackline.gif width=33% height=2><img src=/w3timages/redline.gif width=33% height=2><img src=/w3timages/blackline.gif width=33% height=2>

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Document corruption (Several versions)

    I'm wondering to what extent the corruption might be a font availability problem? Although it is taxing on the e-mail system (and users' patience) to embed fonts, perhaps that would help? Or perhaps that is part of the problem? Just guesses, as I've never used the feature.
    Attached Images Attached Images

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    Re: Document corruption (Several versions)

    When you say the document can't be opened -- do you get an error message of some kind?

    By semi-corrupted -- what exactly does the "corruption" look like? Are you seeing codes? Are you getting an error message? Please describe.

  5. #5
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    Re: Document corruption (Several versions)

    Hi,

    Let me answer some of the questions and expand on some information:
    We have come across several cases in which one user was using Win95 and Win2K (both with identical Office 97 SR-2 installations) where there were problems with opening documents and documents with graphical characters. The computers were identical apart from the operating system. There seemed to be problems with Unicode.

    Office compatibility problems.....well....
    We found that there were compatibility problems between Office 97 Hebrew and Office 2K with language pack (Hebrew). This showed up in formatting problems, macro problems, problems opening the documents, etc.
    We already found problems when users were using Office 2K and Office 2K with Language pack) (formatting, style corruption and partial corruption graphical characters) .
    We also found that users using Office in German or with an LP for it, caused strange behavior in our templates created in a full English (US) environment, including problems opening the files.
    The most recent problems were that the documents created in the full English environment with templates created in the full English environment get sometimes the general corruption error in an Non-English environment. If not, and the users are editing the document and sending it to us, we sometimes (and this is increasing) get a full corruption or gibberish in part of the document or the styles in the template get corrupted. The problem is that when files are corrupted on one machine, they are also corrupted on others.

    There are no add-ins loaded when Word is started and the normal.dot is centrally located and write protected (as are the templates). Our templates contain a cover page with codes to get information from the document managment system, when requested; styles, bookmarks and autotext.

    The biggest problem is that the corruption and partial corruption not occur always and reproduction is very difficult.

    Our concern is where the corruption originates (template, office version and/or language) and if there is a solution.
    Are we alone when I am talking about incompatibility between different localized versions and the US versions or are there others having the same problem?

    Greetings
    Gideon

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    Re: Document corruption (Several versions)

    IMHO, it's all about the language settings. Other comments:
    You say that those setups are the same. Are you sure? WinXP left out fonts that other OS's used.
    If the templates are read-only, how can they be changing them as you say?
    *Corruption* by copying from other files? They're bringing new styles from other docs in---they should be using paste special as unformatted text.
    Making everyone use a read-only normal.dot must really stifle the abilities of Word-competent users...
    Has anyone opened the templates and made sure that the styles are truly *proper*? You can test this. Open a template that has some text, select the text and apply the SAME style to it. Does it ask if you want to update the style? I've had users complain that their templates don't work right when, in fact, they had applied styles in the template, and then changed it in the document. Suppose I created a style called heading 1. I showed that style in my template. Then I decided I wanted it bolded, so I bolded it in the document, but never updated the style. The new template user will believe heading 1 should be bold, but when they use it, it is not bold....just something to think about.

    I'm going to ask again, you still haven't told us if you get errors when the documents won't open and exactly what those errors are. Many errors are searchable online if you use the exact error text.

  7. #7
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    Re: Document corruption (Several versions)

    Hi,

    With regards to the setups: The fonts were the same, and I had some people scrutinizing the computers for differences and they only came across the real platform related differences.

    The original templates are read only, but when you attach it to the document, styles can be changed for that document. Example of the style changed by copying formatted text from other documents: Heading 1, H1, H1, Header, H1, H1, ... etc. (Yes, they should be using paste special as unformatted text, but...)

    The examples of errors that we encounter are freezing of Word or crashing

  8. #8
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    Re: Document corruption (Several versions)

    I got so sick of the changes to Heading style names caused by people cutting and pasting that I created the following Macro and run it from AutoOpen...
    <pre>Sub FixHeadStyleNames()
    Dim styStyle As Style
    For Each styStyle In ActiveDocument.Styles
    If Left(styStyle.NameLocal, 8) = "Heading " And _
    Mid(styStyle.NameLocal, 10, 1) = "," Then
    styStyle.NameLocal = Left(styStyle.NameLocal, 9)
    End If
    Next styStyle
    End Sub
    </pre>

    StuartR

  9. #9
    New Lounger
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    Re: Document corruption (Several versions)

    Thanks Stuart,

    We will look into this code and see if we can implement it. It would solve part of the corruptions......

    Gideon

  10. #10
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    Re: Document corruption (Several versions)

    Hi Stuart:
    Sorry for such as basic question. Where do you find what the values 8, 10, 9, & 1 represent--so that you know to use them?
    Thanks,

  11. #11
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    Re: Document corruption (Several versions)

    Phil,

    The heading styles should be named "Heading 1", "Heading 2" etc.
    These each have a fixed 8 character section "Heading " followed by a single character.
    The "corrupt" names are always of the form "Heading n, ..." where ... is typically "Head 1" or "H1" etc.
    The tenth character of the corrupt name is always a comma.
    My code looks for any style with a name whose first 8 characters are "Heading " and whose tenth character is ","
    It then changes the name to be the first 9 characters of the current name.

    So...
    8 = Length of fixed, unchanging starting part of the name
    10 = Position of the comma
    1 = Length of the string that I extract to compare with a comma
    9 = Length of the beginning part of the current name that we want to keep

    StuartR

  12. #12
    Uranium Lounger
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    Re: Document corruption (Several versions)

    Ah, thank you. I see the light. (We need a smilie for that--whoops, I think we have enough.) <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  13. #13
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    Re: Document corruption (Several versions)

    Hi Stuart,

    The names after the comma are the alias names that you get if you try to modify the name of a built-in style.

    This macro below should remove them for all built-in styles (also for international versions, where "Heading 1" may be "Titre 1", "

  14. #14
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    Re: Document corruption (Several versions)

    Klaus,

    Thank you - I learn something new every time I log in.

    StuartR

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