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  1. #1
    Lounger
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    Word is Broken (2000 1a)

    I don't know how Id did it, but I did it. Everytime I attempt to run Word, (Dell Dimension running ME) the computer freezes solid. Every so often I get the following error message from the blue screen of death: Error 0E : 0187 : BFF8E64B.

    Once I was able to load Word (no document), but upon closing, I got this error message: Winword cased a general protection fault in module user.exe at 0005.00001f06.

    All my other Office programs (Outlook, Excel, Access, Powerpoint) work fine. I have re-installed office, and also have run the Fix installation from the set-up program. Neither of these solved the problem. I then restored my system to two days ago, and that didn't help either.

    Does anybody have any ideas what else I can do?

    Thanks!

  2. #2
    Lounger
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    Re: Word is Broken (2000 1a)

    Yes, I am answering my own post. After trying several other things, I thought normal.dot might have been corrupted. I renamed normal.dot, then started up Word, which created a new normal.dot and...everything is working fine.

    P Horton

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