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  1. #1
    Plutonium Lounger
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    Solo VE 9300 LS (W2K)

    Got a Gateway laptop question for those with possible real-world experience. I've recently begun doing some volunteer work at the television network where I used to work. They've assigned a laptop to me of an employee who has moved on. He told me this laptop is not capable of running Win XP Pro AND he said he got that word from Gateway. It's a Solo VE 9300 LS with Speedstep Technology (whatever that is) with a Pentium III 600 processor, good size hard drive and 512 meg RAM. Does anyone have any REAL experience with this model, before I go ahead and try the install anyway or call Gateway again. I love Gateway, but you know how tech support reps are - someone may have (I hope) been blowing away a caller just to get rid of him. It currently has Windows 2000 on it, so it seems to me that a machine capable of running W2K and IIS surely would be able to handle XP Pro, huh? The manager seems to think that the reason the machine had trouble with XP was the IIS part of the equation. Evidently, it suffered from spurious reboots and (like I would have) they replaced the RAM but the problem didn't go away. I don't know whether to believe Gateway or not.....

  2. #2
    5 Star Lounger
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    Re: Solo VE 9300 LS (W2K)

    BigAl,

    I have no real world experience with this laptop, but looking at this page from MS, it looks like it is capable of running XP Pro.

    You can also use the Windows XP Upgrade Advisor and see if it both the hardware and software installed are supported.
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  3. #3
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    Re: Solo VE 9300 LS (W2K)

    BigAl, No direct experience with Gateway notebooks. Speedstep is an Intel term for automagically slowing and speeding up to processor to convserve the battery depending on the work being done. However, it seems as though the hardware should be OK. Usual caveat, make sure you have XP drivers for all the hardware (or at least up to date Win2k drivers if XP not available). As you know, XP is very sensitive to RAM condition. Make sure is good quality - I like Crucial Tech. They've got good stuff plus a great return policy.

    HTH, Joe
    Joe

  4. #4
    Plutonium Lounger
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    Re: Solo VE 9300 LS (W2K)

    Thnx, Bryan for the leads. I too would assume from the hardware and MS's specs that it would be an "OK" candidate. Right now I've got it at home and it's setup for the domain at work, so I can't easily get it on the 'Net to run the upgrade advisor from there. I don't want to download that monster. I can't remember for sure, but I'll just hope that the XP Pro installation CD has a copy of the upgrade advisor on it. I've only installed once but it seems I remember XP checking my machine before it started the install.

  5. #5
    Plutonium Lounger
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    Re: Solo VE 9300 LS (W2K)

    <hr>...make sure you have XP drivers for all the hardware (or at least up to date Win2k drivers if XP not available)<hr>
    And that's what makes me suspicion that the Gateway folks told my friend a true story. I've been to the GW site looking for drivers for this hummer and guess what - not an XP driver in sight! They show every version of Windows from 95, 98, NT and 2K, but nada for XP. I think I'll download all the Windows 2000 drivers I can find and see what happens. Before I push the button, I'm gonna wait awhile and see if any other Loungers jump in. Thanx Joe!

  6. #6
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    Re: Solo VE 9300 LS (W2K)

    BigAl, If you can identify the manufacturer of the various components try going to their site.

    Joe
    Joe

  7. #7
    Uranium Lounger
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    Re: Solo VE 9300 LS (W2K)

    Further to Joe's remarks - which is what I typically do myself - if Gateway has modified the hardware in any way, the "stock" or reference drivers should work, but you may not have access to some proprietary features. I've always found that I don't miss them anyway. Worst case scenario, the drivers won't work at all, but that's actually highly unlikely.

    I'd bet that Gateway just doesn't want to support XP on that machine, they'd rather you bought a new one with it pre-loaded to boost their revenue stream.
    -Mark

  8. #8
    Plutonium Lounger
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    Re: Solo VE 9300 LS (W2K)

    Whilst I've been sitting here this morning fiddling with the machine, I also discovered that Gateway has put a machine serial number sticker ON TOP of a previous sticker! So, evidently when my cohorts at work sent this thing back to GW because of the spurious reboots, GW did something major to it - maybe they replaced the MB, I don't know. I think I'm gonna carefully peel off that sticker and see what the original serial number was, maybe even go back to the Gateway support site and enter that original number and see what it says. This is the first time I've ever felt that Gateway was doing a little monkey business. Oh well, "stuff" happens.....

  9. #9
    Plutonium Lounger
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    Re: Solo VE 9300 LS (W2K)

    Good Ol' Win XP Pro comes through again! With a little help from a friend at KET, we finally got the OS installed and, as you predicted Mark, the doggone system works fine - DVD, sound, touchpad, even able to get 32-bit 1280 by something or other video. Of course, with my old eyes, I chose something a little more readable. Haven't got it installed to the domain at work yet 'cause I'm doing the app installations at home. But, my friend says just let XP use DHCP and it'll setup correctly. I'd say it's the best job Microsoft has done so far. Can't figure Gateway out though. This 2 year old PIII 600 and GW says they're not supporting it with XP or don't plan on releasing any drivers for it. Maybe it's 'cause MS did a good job with XP.

    I do think that GW will have to get the machine back however, since it seems to have an AC power problem somewhere. I wasn't sure if it was a DVD drive shorting out the power or the AC adapter brick. So, I used a different AC adapter for several hours last night and played music CDs on the thing for a long time without failure. The reason I think it's a power problem INSIDE the system unit is that the battery is 100% but the two indicator lights on the CPU are showing yellow and I believe they should be green. Such is technoid life!

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