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  1. #1
    New Lounger
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    Editing Junk Senders List (Outlook 2000)

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  2. #2
    Lounger
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    Re: Editing Junk Senders List (Outlook 2000)

    Hi Bill,

    I've had the same problem and I think the answer lies in the subject line, body text or possibly the senders e-mail address make up. The list contained on notepad lists many different words and/or combination of words that will bounce an e-mail. It may be that those mails that keep getting bounced contain something in their subject line that gets them kicked.

    You can always go to that notepad list and alter that entry, but unfortunately it may allow other mails that you don't want to sneak in that contain the same information in their subject lines.

    Marilyn

  3. #3
    Silver Lounger
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    Re: Editing Junk Senders List (Outlook 2000)

    If there is a specific user you are referring to, can't you just add that user ABOVE the Junk Senders list in the Rules Wizard?

  4. #4
    New Lounger
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    Re: Editing Junk Senders List (Outlook 2000)

    Here's the problem - I cannot discern ANY unique piece of information that puts the user in the Junk Sender list. For example, I reviewed the user name, domain name, subject line and first line of text but still can't find out why my "Woody's Office Watch" newsletter gets trashed every time. I even added the user name to my Exceptions List and it still gets sent to the Deleted Items folder!
    I would love to be able to track the user and domain names by date received, so I can periodically clean out my Junk Sender list. Any ideas?

  5. #5
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    Re: Editing Junk Senders List (Outlook 2000)

    I think you need to add the domain of the 'safe' senders to the Exception List:

    - open the Rules Wizard
    - look for the "Exception List" rule
    - make sure it is ticked (ie on)
    - click on the words "Exception List"
    - use the dialogue to add the details of senders who should NOT be treated as junk senders
    - move the Exception List rule above the Junk email rule (they are usually processed in order top to bottom).

    Save your changes and see if it works. The junk mail function has a list of bad words that it uses to control which emails are junked. The list is stored in "C:Program FilesMicrosoft OfficeOfficefilters.txt". Unfortunately, in some organisations access to such files is prohibited. So, all we can do is exclude people who get caught in the junk mail net.

    Good luck

    GB
    <img src=/S/flags/Australia.gif border=0 alt=Australia width=30 height=18>

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