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  1. #1
    Lounger
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    Word Freezes of Save then Print - Word 97 SR2 (Word 97 - SR2)

    Some help please from all you wonderful people.
    This problem has far foxed our IT service providers.

    Intermitant fault when saving file to network folder.

    Sequence of events is that Word document is created from template using mail merge controlled by VB from Access 97 SR2. Code terminates successfully leaving user to complete Word document. User then work on Word document then clicks File Save followed by Print icons. Work freezes, does not complete save and does not print. On reopening Word the recovery file is loaded so not a lot of work is lost.

    This occurs on different machines, all the same spec and build, and the machines have various degrees of rebuild. The temp files are stored on the server in the same directory as the documents.

    Running on a 10Mbs network. One person has heard of a similar error occurring on a 100Mbs Network. IT have identified some conflicts on the current network and are dealing with them but this problem has only occurred since we moved to new machines running Windows 2000 - previously running under Windows 95 on P90 machines.

    Any suggestions for causes of fixes would be very welcome.

    Using Word 97 SR2 under Windows 2000 Pro running on Compaq P4 1.2 MgHz 256Mb RAM

  2. #2
    3 Star Lounger
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    Re: Word Freezes of Save then Print - Word 97 SR2 (Word 97 - SR2)

    Hmmm. We have this problem -- and it started when we installed Win2K Pro, but we use DocsOpen (a document management program). Our advice to users is: let the Save finish before Printing. If the user does Ctrl S, the Ctrl P, one right after the other, then we are able to reproduce the problem. No solution as yet other than to Ctrl S, WAIT, then Ctrl P.

    If anyone knows a fix, we'd be happy to know it.

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Word Freezes of Save then Print - Word 97 SR2 (Word 97 - SR2)

    My old Office 2000 default profile (created with the Profile Wizard) had "Allow Background Saves" and "Background Printing" turned off. Before it was obsoleted by Office XP, I had at least 40 people thinking that was normal. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  4. #4
    3 Star Lounger
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    Re: Word Freezes of Save then Print - Word 97 SR2 (Word 97 - SR2)

    Hmmm again. We have both those options enabled....

  5. #5
    Lounger
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    Re: Word Freezes of Save then Print - Word 97 SR2 (Word 97 - SR2)

    Thanks for the answer. Looking at the posts this seems to be a problem with Word 97 and 2000. Does anyone know if this is a known bug in Word?

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