Results 1 to 7 of 7
  1. #1
    Platinum Lounger
    Join Date
    Feb 2001
    Location
    Weert, Limburg, Netherlands
    Posts
    4,812
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Media player trouble

    Hi there,

    I have Win 98 (no SE) Dutch.

    When I try to launch WIndows media player, I get an error message (Something like "Internal application error, I didn't write the message down).
    I'm trying to run a program that rquires this application (Encarta 2002), which of course complains media player isn't properly installed.
    During installation of Encarta I was asked to install media player, which I accepted. Got no errors and still Encarta complains it sees no media player and media player itself cannot be launched.

    What can I do?
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  2. #2
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Media player trouble

    <P ID="edit" class=small>(Edited by Phil Rabichow on 16-Sep-02 09:57. )</P>Hi Jan:
    I'd try 2 things. First, Start/Run & type
    sfc
    & system file checker should come up. Run it & see if any files are corrupt. If that doesn't help, you might try reinstalling Media Player. I haven't installed Encarta, so I don't know if there's a known conflict (I liked it with Win 95, when it came with bookshelf & Encarta). <img src=/S/sigh.gif border=0 alt=sigh width=15 height=15>
    Hope this helps.

    Edited to add
    I found these in Google. Don't know if they'll help.
    http://support.microsoft.com/default.aspx?...US;Q279325&
    http://support.microsoft.com/default.aspx?...US;Q219047&

  3. #3
    Platinum Lounger
    Join Date
    Feb 2001
    Location
    Weert, Limburg, Netherlands
    Posts
    4,812
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Media player trouble

    I'll give this a whirl. Thanks.
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  4. #4
    Platinum Lounger
    Join Date
    Feb 2001
    Location
    Weert, Limburg, Netherlands
    Posts
    4,812
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Media player trouble

    Hi Phil,

    Tried all of this. SFC didn't find any problems.
    Reinstall of mediaplayer: no sigar.

    Now what?
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  5. #5
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Media player trouble

    Hi Jan:
    I'm not sure. If uninstalling & reinstalling Media Player didn't help, I don't know what else to suggest. I couldn't find anything on the knowledge base. Hopefully, someone else will. Sorry.

  6. #6
    Platinum Lounger
    Join Date
    Feb 2001
    Location
    Weert, Limburg, Netherlands
    Posts
    4,812
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Media player trouble

    OK, thanks for trying anyway. Downloaded WM 7.1 yesterday, will try an uninstall and then install that. Just didn't have the courage yet <g>.
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  7. #7
    Platinum Lounger
    Join Date
    Feb 2001
    Location
    Weert, Limburg, Netherlands
    Posts
    4,812
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Media player trouble

    Just back in to report I solves the issue by downloading and installing WM7.1
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •