Results 1 to 5 of 5
  1. #1
    Lounger
    Join Date
    Oct 2001
    Posts
    36
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Hard Drive Failure

    I'm checking a computer for a friend - of course_and it seems her hard drive has failed. It's a Windows 98 system, Celeron 400 Processor (HP Pavilion machine). It doesn't boot but comes up with No OS Installed. When I use a boot disk to get to setup it doesn't show a Primary Master. I thought it might be the CMOS but the clock seems to be running. The Auto detect doesn't detect a Hard Drive. When I tried to FDISK it, it says no Hard Drive found. I finally pulled it and tried to slave it to another working Win98 system and the computer won't boot with it connected. I think I tried all the jumper combinations and I don't think it was cranking up. So- if this is real hard drive failure. Can she recover important pictures from the disk? Do you have to consult one of those data recovery specialist and how much would that cost. Any ideas? Have I tried everthing? Thanks for your support.

  2. #2
    Uranium Lounger
    Join Date
    Jan 2001
    Location
    Cincinnati, Ohio, USA
    Posts
    7,089
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hard Drive Failure

    If the drive halts any computer it's attached to, you can just about rule out recovering data from it easily. I think that you will find data recovery specialists to be a bit too expensive for pictures. As the old adage goes, there are two types of computer users: those who have lost all of their data, and those who will.

    Data recovery services cost quite a bit of money and are typically used only for extremely sensitive or important information -- databases, critical research -- things that should be backed up anyway. By expensive, I'm talking somewhere in the thousands of USD. Your friend will not like an answer like that - but nothing beats a good backup.
    -Mark

  3. #3
    Gold Lounger
    Join Date
    Dec 2000
    Location
    New Hampshire, USA
    Posts
    3,386
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hard Drive Failure

    Data recovery is not that expensive, especially relative to the cost of reconstructing the data.
    It also depends on how badly damaged is the drive.

    FIRST, AND MOST IMPORTANT, STOP using the drive AT ONCE.

    Second, most of the data recovery services charge an evaluation feee. Sometimes they waive the fee, other times, they credit the fee towards the total cost.

    I'd suggest http://www.ontrack.com.

    Check their web site AND call them.

    A number of years ago, they fully recovered a drive for me. Total cost was about $465, including media and shipping.

  4. #4
    Gold Lounger
    Join Date
    Dec 2000
    Location
    New Hampshire, USA
    Posts
    3,386
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hard Drive Failure

    I forgot to mention an important factor.

    If the hard drive is still under warranty, you MUST contact the hard drive manufactuer, or your OEM supplied (if an OEM drive) to find out who they will autorize for drive recovery services. Many of the drive manufacturers list this at their web site. I expect that they all accept OnTrack.

    Note that your warranty may be voided if you do not use a data recovery service approved by the drive manufacturer.

  5. #5
    3 Star Lounger
    Join Date
    Aug 2001
    Location
    Darkest Kent, UK., Kent, England
    Posts
    257
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Hard Drive Failure

    <hr>As the old adage goes, there are two types of computer users: those who have lost all of their data, and those who will.<hr>
    Ooooh, that's good. Or am I the only one who's never heard that before?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •