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  1. #1
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    Outlook v. slow (Outlook XP)

    Can anyone help with performance tuning Outlook XP? I have a 2Ghz P4 Dell Latitude C840 with 1GB of RAM and plenty of disk space. I have installed Office XP SP2 and Windows XP SP1.

    The problem I am experiencing happens just after opening Outlook - the folder list takes a long time to be displayed and also when I have the preview pane on. It takes a long time to display the contents of the messages. I understand that some messages contain some HTML and picture content and therefore require a connection to the internet to be displayed (messages with 'push' content) yet I experience this problem with messages that just contain text.

    The other issue concerns sending messages when I am offline. I thought the settings for this should just place the messages in the outbox and not try to send them but Outlook tries to do so even if I have set my status to offline.

    thanks

  2. #2
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    Re: Outlook v. slow (Outlook XP)

    Lots of things can cause this. Three of the most common I've seen are: 1) having the wrong sequence of RPC bindings in the registry, so your system tries each one until it finds the one for your environment; 2) really large mailboxes in combo with an off line store; 3) a corrupt OST file.

    For #1 go to the MS knowledge base and search for article Q136516.

    Before going on the the last items try disabling off line use. Then restart Outlook and see if that makes a difference. If it does, I'd go for #3 next as the possible quick fix. I'd force a synch, then exit outlook and delete the ost file. A new one will be created and populated when you start outlook. You could find the scanost tool and try it too.

    #2 can come into play because Outlook scans the whole ost file for problems as it starts up. If you have a really large mailbox this can take a while. (Longer than OL2K from what I've seen). You could try limiting the folders you synch, or reducing the size of those folders.

    For your last item, go into Tools Menu | Send/Rec Settings | Define Groups and see what selections are in place.

    This can be tough to crack. Good luck!

  3. #3
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    Re: Outlook v. slow (Outlook XP)

    thanks. I've had a look at the article and my RPC settings. these are reported as:

    ncalrpc,ncacn_ip_tcp,ncacn_spx,ncacn_np,netbios,nc acn_vns_spp

    however, I should put into context here my use of outlook. I use outlook because of the extra security it gives me over outlook express. I send/receive with my pop3 server and thus don't think I can have an offline folder.

    from what you describe, when I start outlook it may be scanning those pipes and not establishing a connection and hence the slowness. I can understand why the preview would be slow as well - it will still be scanning the ports to establish a connection and try and pull the push content down??

    my PST file size is 40.2MB in size, so not huge.

    is there a way of telling outlook to start in offline mode by default so I stop this RPC scanning? otherwise I can see the only valid way would be to disable this unless I am connected?

  4. #4
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    Re: Outlook v. slow (Outlook XP)

    You're right about not having an ost file when you use an internet account. The ost works with Exchange. I believe you are already working in an off line mode when you use internet mail. You use a pst file to store the mail and other data. It too gets scanned for problems, but the process doesn't include comparison of items. And 40MB is next to empty, so the scan shouldn't take long. So, what's left to try...

    You could try putting the ncacn_ip_tcp binding first in the list. You'll have to re-boot for this to take effect.

    If you're using Norton anti-virus you might take a look at article Q262530 on the MSKB. It mentions a dll that needs to be unregistered.

    You might look at article Q219650 re problems with DNS settings. But if you have a problem here, I would expect IE to be slow when you enter a URL.

  5. #5
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    Re: Outlook v. slow (Outlook XP)

    unregistered the Norton dll. Word was certainly faster on loading but Outlook is still as slow, especially when calling up messages in preview pane.

    couldn't find the article you quote and a search on DNS problems was not very fruitful as pertains to this problem. in my network settings for the dialup connection I have TCP/IP, QoS.

    I'll check the recommended DNS settings from the ISP.

  6. #6
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    Re: Outlook v. slow (Outlook XP)

    Sorry about that - I fumbled some numbers. Gotta lay off the Irish coffee in the morning <img src=/S/devil.gif border=0 alt=devil width=15 height=15> The article should have read Q291650.

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