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  1. #1
    New Lounger
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    Protection suddenly 'on' by itself? (97)

    Hi all,
    got a weird one here. We're running Word 97 on a Windows 2000 OS and network. (This problem didn't happen before we went to Windows 2000.)
    A user will be happily typing away in a document and suddenly the thing protects itself.

    Or, a user creates a new document and from the millisecond that new document comes into existence, it's protected. We have to manually go in via Tools and turn off the document's protection.

    What's really weird is, the problem appears to be spreading. First one user, then another, and another. These users are not sharing the same documents. So far we have found no predictable action that triggers this "auto-protecting" behavior in Word 97.

    We are using a document management system, DOCS Open 3.9.0 from Hummingbird . We've used it for several years without this problem happening, don't think it's the culprit. (I could be wrong <img src=/S/confused.gif border=0 alt=confused width=15 height=20> )

    Any helpful suggestions are much appreciated!

    Thanks,
    ob

  2. #2
    Uranium Lounger
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    Re: Protection suddenly 'on' by itself? (97)

    I'm not familiar with DOCS open. However, this sounds like either a virus or an add-in.
    1. Run an up to date virus checker.
    2. Start Word from the command line (Start/Run/ & type
    winword.exe /a
    This will start Word wihout any add-ins & without normal.dot. If Word acts properly then, you either have a corrupt normal.dot or some add-in is affecting it. You can check what add-ins are loaded by looking in Tools/Templates & add-ins.
    2. Check your templates, especially normal.dot, for autonew or autoopen macros.

    See if any of these steps help.

  3. #3
    3 Star Lounger
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    Re: Protection suddenly 'on' by itself? (97)

    I don't think this is a DocsOpen issue. Someone should take a look at the DocsOpen integration template (Wordin80.dot, I think) to make sure that the document protection isn't being set there because it sounds like a global template setting as Phil notes.

  4. #4
    New Lounger
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    Re: Protection suddenly 'on' by itself? (97)

    Some more questions!
    Where are the program-files and the doc-files? Are they both local or is one of them stored on a server harddisc?

  5. #5
    New Lounger
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    Re: Protection suddenly 'on' by itself? (97)

    Thanks, y'all! We'll try everything suggested and post the findings here.

    Wordman:

    the Word 97 program files are local. The documents stored in DOCS Open are on a server as part of our intranet.

    We do use network roaming profiles, so a user's normal.dot is copied to any PC they log onto and the condition of that normal.dot when a user logs out is synchronized into the network copy of that user's normal.dot file.

  6. #6
    New Lounger
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    Re: Protection suddenly 'on' by itself? (97)

    May be it's a problem of your available space on that server, where your docs are opened.

    Because Word builds a copy of your document as a tempfile next to the original one where it saves your changes. This "copy" blows up with every step you do in your document. If now it exeeds the available space in the network Words protects the original document, because it can't save those changes any more. You then get that message that it is protected.

    Look if you have the same problems when you open and edit documents locally!

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