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  1. #1
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    Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    Using a Gateway Solo 9550 laptop win an NVida GeForce driver, I find that I cannot start my machine in safe mode. or do a repair install. The machine seems to run in normal mode fine but when I try to start in safe mode, I get stalled at a certain point although there is disk activity. And, when I try a repair install, the second repair option, there is disk activity when the GUI portion of setup starts but I see a blank screen. Also, when I try Enable VGA Mode, I get into Windows but I see a blank screen. I believe something is happening with how my machine is handling the vga drivers in Wiondows. Before doing a clean reinstall I am wondering if anybody here could provide me with any troubleshooting advice. I thank you in advance.

    Gary Hunt

  2. #2
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    Re: Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    Hi Gary, Do you have an external monitor you can try? Is the machine under warranty? Have you called Gateway?

    Joe
    Joe

  3. #3
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    Re: Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    Is this the factory installed driver or did you update it?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  4. #4
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    Re: Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    Thanks for responding. I tried an external monitor. All works well when I run in Windows under the NVida driver but enable vga mode and safe mode still don't disply on either notebook or external monitor. Also, I note that while booting up normally, external monitor begins to disply only in Windows but does not show while Windows is booting up.

    Any further troubleshooting help would be appreciated. This machine is under warranty and have contacted Gateway with no real answer except to reinstall which I may try eventually if I get a few days.

    Gary

  5. #5
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    Re: Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    This is updated driver from Gateway's site but I had the same problem with the original I believe. However, I cannot find a good way to revert back to the original. Roll back will not do it and if I uninstall it autodetects the old driver files on disk. Maybe I need to uninstall the new driver and start the machine again after copying the old driver files to the HD from the Gateway Drivers CD. I am not sure of this.

    Thanks again.

    Gary

  6. #6
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    Re: Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    But was the update for that model of a laptop or just a general one?
    Most laptops do NOT use the standard drivers, they have been tweaked for that model of laptop.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  7. #7
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    Re: Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    The driver was posted on the Gateway site under my model of computer and xp operating system.

    Gary

  8. #8
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    Re: Cannot Run in Safe Mode or Run Repair Install (Win XP Pro SP!)

    Gary, Is the problem since SP-1? If so, you may be able to recover to a restore point made at SP-1 install time.

    Joe
    Joe

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