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  1. #1
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    outlook freezes just after start up (outlook xp)

    I have a recurring problem of outlook freezing. It doesn't freeze right away, it waits until I try to delete an email. Then their is a mismatch between the preview pane and the highlighted email. Sometimes my cursor goes behind the outlook window. The little receiving mail icon keeps running. I let it run once for three hours and I have a cable connection. I uninstalled all of office xp and reinstalled it and reloaded all the patches and I thought it was fixed. It wasn't, but it's not every single time the way it was. Task Manager says Outlook not responding, when it reopens in safe mode it still freezes.

  2. #2
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    Re: outlook freezes just after start up (outlook xp)

    Who is your email provider?

    Have you tried another machine?

    I have a email address that started "Hanging" about a month ago and is still that way, I have to go to the webpage to get my email, even though they (the ISP) say they support pop3 and have made no changes. But they were bought out by Juno, so who knows what and who made the changes. And by the way I have tried setting up this account on 5 different machines and it hangs on all of them.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
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    Re: outlook freezes just after start up (outlook xp)

    My provider is ATTBI although I get most of my email though my web host. My web hosts outgoing SMTP. doesn't work anymore. It did for years and years. I use the ATTBI send and everything is fine. The send test message function works perfectly.
    I have a laptop networked through a router that works fine. No freezes ever. I just upgraded from Win98SE to Win2K. Before I uninstalled and reinstalled it was locking up constantly. Not right after changing operating systems, about 2 weeks later. Now it just locks up once in a while and rebooting seems to fix it. It seems to occur more frequently when there is no mail to receive. Whenever I get that preview screen mismatch, I know it's reboot time again.

  4. #4
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    Re: outlook freezes just after start up (outlook xp)

    I can consistantly lock up outlook by trying to forward an already sent message. I have tried several times and i get the hourglass symbol that never runs down. Task manager says outlook not responding. This is very frustrating.

  5. #5
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    Re: outlook freezes just after start up (outlook xp)

    I'm not sure how to link a previous message, but you can search for my original post called: OL XP hangs whole computer *help* (W2k) Post: 184696

    I ended up creating a new pst file and importing all the data into the new pst file and it fixed it right up.

    (I too am using attbi)

    Good luck!

    --KZ

  6. #6
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    Re: outlook freezes just after start up (outlook xp)

    I am seeing the same behavior - but only on one mail item that I get on a daily basis. I am on a network running against Exchange. I've learned to stay off that item, open OL2K on a 2nd PC and read it there. I haven't found anything in the MSKB on this, but will post anything I find.

  7. #7
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    Re: outlook freezes just after start up (outlook xp)

    One of the wife's accounts was hanging on down load, which in turn hung the whole system. So last night we went to her account through a webpage page connection. She forwarded ALL email she needed to keep and then deleted ALL emails. She now can get in through Outlook 2002.

    I had even set up her account on a different computer, and at time of down load this computer was hung. So I knew it was NOT her computer and /or Outlook settings.

    By the way I contacted attbi and the email servers have been under maintance since 9-1-2002 and will be finished some time today <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  8. #8
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    Re: outlook freezes just after start up (outlook xp)

    I am running a dual boot system. I went to outlook/properties/data files and discovered it was using some Win98SE drives ( I am migrating to Win2K) so I removed those. and reinstalled office xp. I thought it was all fixed because I didn't have any problems for a while. But the problem returned. I did discover that it makes no difference if I completely uninstall office and reinstall it or just install it over itself. It has just become a once a day exercise.

  9. #9
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    Re: outlook freezes just after start up (outlook xp)

    Are you sharing the office programs including Outlook between the two different OS's? If so you may want to install then on the different drives so they are NOT shared. I run a multi boot system and do NOT share any programs just data files. I have in the past shared the pst file, but I am now only using my email in Windows XP. This may be your problem.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  10. #10
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    Re: outlook freezes just after start up (outlook xp)

    They are not shared. They are on totally different drives. Outlook won't even open in Win98SE and I did remove the .pst's it found on other drives by itself. The rest of office works fine in Win98SE.

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